Lilian Joy Donoso
@lilianjoydonoso
Efficient virtual assistant with over 4 years in healthcare services.
What I'm looking for
I am an efficient virtual assistant with over four years of experience providing healthcare services in Bacolod City, Philippines. My organizational skills and ability to manage multiple responsibilities in fast-paced environments have allowed me to excel in my role. I am dedicated to ensuring that all tasks are completed accurately and on time, which is crucial in the healthcare sector.
Throughout my career, I have worked as a Dental Virtual Assistant at Longview Oral Surgery, where I handled insurance verification, fax management, and patient follow-ups. My experience as a Medical Virtual Assistant at Medspecialized, Inc. further honed my skills in managing patient records and processing referrals. I am passionate about supporting healthcare providers and ensuring that patients receive the best possible care.
Experience
Work history, roles, and key accomplishments
Dental Virtual Assistant
Longview Oral Surgery
Feb 2023 - Apr 2025 (2 years 2 months)
Verified patients' dental insurance coverages and followed up on predeterminations, authorizations, and claims. Created patients' pre-estimates for billing purposes.
Medical Virtual Assistant
Medspecialized, Inc.
Aug 2022 - Dec 2022 (4 months)
Managed fax communications and called patients for appointment confirmations. Processed referrals and followed up on authorizations and medical records.
Customer Service Representative
TeleTech (Optum Behavioral Health)
Oct 2018 - Apr 2022 (3 years 6 months)
Assisted providers with verifying patient benefits and provided claims and authorization statuses. Helped out-of-network providers update their credentials.
Education
Degrees, certifications, and relevant coursework
Carlos Hilado Memorial State College
Bachelor of Science, Business Administration
Studied the fundamentals of business administration, gaining knowledge in management, finance, and marketing principles. Developed skills essential for effective organizational operations and strategic decision-making.
Availability
Location
Authorized to work in
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