shenell mendez

I am a performance-oriented business administration professional with over three years of experience in inside sales and appointment setting for real estate teams. I combine strong communication, collaboration, and CRM management skills to convert leads and support licensed agents.

In remote roles, I consistently met or exceeded weekly call and appointment-setting targets by nurturing warm leads, conducting high-volume outbound and inbound outreach, and coordinating schedules to optimize agent time. I prioritize accurate CRM updates and clear call notes to preserve team continuity and reduce miscommunication.

I have hands-on experience with lead management platforms such as CINC, FELLO and Spokeo, and I contributed to outreach strategy development that improved engagement and reduced response times. My background includes credit & collections, marketing & social media, and customer relations.

I seek a role in a dynamic organization that values strategic planning, operational efficiency, and opportunities for professional development where I can continue to drive measurable results and support a high-performing team.