Shemory User
@shemoryuser
I generate B2B IT appointments, maintain 80%+ hold rates, and I am building toward cybersecurity.
JamaicaWhat I'm looking for
I generated B2B appointments for IT managed service providers at Channel Hunters, maintaining an 80%+ appointment hold rate and 90%+ quality KPIs through personalized outreach.
Across Channel Hunters, Fusion CX, Sutherland, and Rent To Own Services, I’ve built over four years of sales and customer-service experience. I qualify leads, manage pipelines, handle objections, close and upsell offers, and support customers across calls and live chats.
I’m pursuing a BSc in Networking with Cyber Security at the University of the Commonwealth Caribbean, with a long-term goal of combining business development with cybersecurity to help businesses stay connected and secure.
Experience
Work history, roles, and key accomplishments
B2B sales through appointment setting in the IT Industry for MSPs.
- Generate quality appointments, which results in deal closures and client success, generating long-term clients for the company.
- Uphold an appointment hold rate of over 80%.
- Maintain quality KPI's over 90% while using personalize scripts and approaches that maintain over 10 appointments per month.
- Manage leads and create a
Answer inbound calls promptly and professionally. Conduct lead qualification to determine eligibility for a call transfer.
•Multitasked across multiple live chats while closing high-value sales. •Showed resilience under pressure, consistently exceeding targets.
Answer inbound diverse chats interactions. Pitch sales offer and upsell services. Resolve technical issues and translate between different languages.
Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
Education
Degrees, certifications, and relevant coursework
CompTIA
University of the Commonwealth Caribbean
Bachelor of Science, Networking with Cyber Security
2025 - 2029
Pursuing a Bachelor of Science in Networking with Cyber Security, focusing on network infrastructure and cybersecurity principles.
Clan Carthy High School
CSEC, Business
2014 - 2019
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Social media
Job categories
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