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@shemaolivier
Experienced customer service professional with excellent problem-solving skills.
I am a dedicated customer service representative with extensive experience in providing exceptional support and solutions to clients. Over the years, I have honed my skills in persuasion, conflict resolution, and customer satisfaction, consistently achieving high performance metrics in fast-paced environments.
At Voxdata, I managed over 70 inbound service calls daily, addressing various customer issues and ensuring a 100% satisfaction rate. My ability to retain customers through effective communication and problem-solving has resulted in significant customer loyalty. I also have a strong background in utilizing CRM software to analyze customer data and improve retention strategies.
Previously, at Soroc, I exceeded customer satisfaction metrics and played a key role in growing customer accounts by 29%. My commitment to understanding customer needs and delivering tailored solutions has been instrumental in achieving high net promoter scores. I am passionate about continuous improvement and strive to enhance the customer experience in every interaction.
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Work history, roles, and key accomplishments
Voxdata
Feb 2022 - Jun 2025 (3 years 4 months)
Responded to over 70 inbound service calls daily, resolving various subscription issues and managing billing inquiries for escalated customers. Utilized CRM software to analyze customer information and facilitate retention campaigns, ensuring 100% customer satisfaction.
Soroc
Jan 2017 - Dec 2021 (4 years 11 months)
Exceeded quantitative metrics in customer satisfaction and retention, growing existing customer accounts by 29% through exceptional service. Handled an average of 80 customer inquiries daily with a 96% satisfaction rate, and maintained customer records in HubSpot CRM.
Degrees, certifications, and relevant coursework
Diploma, Responsible Leadership and Sustainable Business
Completed a diploma in Responsible Leadership and Sustainable Business. Focused on leadership principles and sustainable business practices.
Diploma, Business & e-commerce
Obtained a diploma in Business & e-commerce. Gained knowledge in business operations and e-commerce strategies.
Software and tools used professionally
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