Shema Olivier

I am a dedicated customer service representative with extensive experience in providing exceptional support and solutions to clients. Over the years, I have honed my skills in persuasion, conflict resolution, and customer satisfaction, consistently achieving high performance metrics in fast-paced environments.

At Voxdata, I managed over 70 inbound service calls daily, addressing various customer issues and ensuring a 100% satisfaction rate. My ability to retain customers through effective communication and problem-solving has resulted in significant customer loyalty. I also have a strong background in utilizing CRM software to analyze customer data and improve retention strategies.

Previously, at Soroc, I exceeded customer satisfaction metrics and played a key role in growing customer accounts by 29%. My commitment to understanding customer needs and delivering tailored solutions has been instrumental in achieving high net promoter scores. I am passionate about continuous improvement and strive to enhance the customer experience in every interaction.