Shelsy Joseph

I am a dynamic and results-driven professional with over 7 years of diverse experience in customer service and client management. My journey has equipped me with the skills to cultivate strong client relationships while streamlining operations and delivering exceptional support. I pride myself on my ability to exceed expectations and maintain a sophisticated, client-centric focus in every role I undertake.

In my recent position as a Product Support Specialist at Aroma360, I spearheaded sales initiatives for air diffusers, providing tailored consultations and support. My expertise in utilizing Salesforce allowed me to meticulously track client communications and analyze sales performance metrics. I also fostered seamless collaboration within my team, ensuring efficient communication through platforms like Slack.

Previously, as a Virtual Sales Ambassador at AT&T, I effectively addressed customer inquiries and played a pivotal role in customer retention efforts. My experience as a Medical Administrative Coordinator further honed my skills in managing sensitive data and facilitating timely insurance claim processing. I am ready to bring my polished service experience to any role, ensuring both business success and customer satisfaction.