Open to opportunities

Shelly Jill

@shellyjill

Customer care and office operations professional who resolves customer issues, manages service records, and streamlines logistics workflows.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own end-to-end customer support, maintain accurate service and inventory records, coordinate logistics with internal teams, and deliver clear after-sales reporting through reliable, detail-focused execution.

I’m a customer care and office operations professional with a Bachelor of Science in Technology Communication Management, built around technical and business communication, ICT tools, data handling, and digital record management. As a Customer Care Specialist, I manage post-purchase support—warranty claims, service requests, complaints, and returns—while coordinating repairs, logistics, and documentation to drive fast, accurate resolution.

Previously, I supported office execution and customer-facing communication as an Office Staff/Inventory Clerk and Outbound Cold Caller. I’ve managed document filing and digital archiving systems, maintained precise inventory and internal records, handled inquiries by phone and email, and contributed to customer outreach, survey calls, and operational updates—always focused on reliability, attention to detail, and consistent service.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Specialist

Current

Grains Innovation and Solutions Co., Inc.

Jan 2025 - Present (1 year 5 months)

Managed post-purchase customer support for warranty claims, service requests, complaints, and returns. Coordinated repairs/replacements and logistics, maintained accurate service records, tracked service orders/job cards/invoices, prepared after-sales reports, followed up with customers to ensure resolution, and supported audit/documentation compliance.

Customer Support Logistics Coordination Sales Reporting Complaint Handling Record keeping

Office Staff / Inventory Clerk

Xuply Incorporated

Jan 2020 - Jan 2023 (3 years)

Handled document filing and digital archiving, and managed daily phone/email inquiries with efficient routing of internal and external communications. Maintained accurate inventory records, supported discrepancy reporting, and provided administrative support for front desk operations, outbound calling, and after-sales workflows.

Document Management Digital Archiving Inventory Control Data Entry Front Desk Support Outbound Calling

Outbound Cold Caller

Qomunica I.T Solutions

Jan 2019 - Jan 2020 (1 year)

Conducted outbound customer outreach and survey calls while maintaining accurate records in an internal database. Participated in training sessions and operational updates and delivered consistent results in a fast-paced environment.

Outbound Calling Outreach Survey Calls Fast Paced Environment

Sales Executive

KST Home Systems

Jan 2018 - Jan 2019 (1 year)

Handled documentation of customer transactions and reports, and scheduled meetings while preparing presentation materials. Supported reliable, detail-focused customer and administrative workflows.

Sales Support Scheduling Reporting Client Communication Administrative Coordination

Education

Degrees, certifications, and relevant coursework

University of Science and Technology of Southern Philippines

Bachelor of Science, Technology Communication Management

2014 - 2018

Bachelor of Science in Technology Communication Management focused on technical and business communication, ICT tools, project coordination, data handling, and digital record management to prepare graduates for administrative, technical, and operational roles.