Open to opportunities

Shelly Clark

@shellyclark

Message

I support families and customers through enrollment, service, and administrative operations.

United States

Message

What I'm looking for

I’m seeking remote or office-based work where I can support customers, families, or healthcare operations through accurate documentation, data entry, enrollment, billing and coding training, and problem resolution.

At Stride, I guide families through the K–12 enrollment process, answering inbound calls, emails, and chats while verifying documentation and maintaining accurate records.

I bring more than 10 years of customer service, enrollment, and administrative experience across remote and office environments. At Pearson and Amazon, I handled high-volume customer needs, resolved account and order issues, processed refunds and returns, and provided technical support for educational platforms.

My IT experience at Cord Manufacturing Group and Underfeet Floors includes supporting computers, software, networks, printers, and users, as well as maintaining a company website and resolving technical issues.

I’m currently completing Medical Billing & Coding training at Community College of Philadelphia, building on strengths in documentation, data entry, medical terminology, HIPAA awareness, CRM systems, and problem resolution.

Experience

Work history, roles, and key accomplishments

Current

Enrollment Specialist

Current

Stride, Inc.

May 2026 - Present (3 months)

Guides families through the K-12 enrollment process, handling inbound calls, emails, and chats, verifying documentation, and maintaining accurate records while providing exceptional customer service.

Customer Service Data Entry Documentation CRM Systems Remote Work Call Center Operations