Joanna Maldonado
@joannamaldonado
I resolve customer, billing, and technical issues across remote support systems.
United StatesWhat I'm looking for
At Stride (K12), I provide bilingual remote customer service and technical support for families and students, troubleshooting platform, account, enrollment, and system issues.
I use Salesforce, PowerSchool, and OMS to research accounts, log cases, and drive first-contact resolution in a high-volume contact center.
Previously at IFSS, I managed high-volume invoicing, payment posting, billing reconciliations, and accounts receivable reporting in QuickBooks and QuickBooks Online. I proactively resolved client billing questions and payment-plan requests with a 95%+ satisfaction rate.
My background also includes front-desk administration, scheduling, client intake, records management, and bilingual customer service in landscaping and banking operations. I bring organized, independent remote-work habits and clear English/Spanish communication.
Experience
Work history, roles, and key accomplishments
Provides remote customer service and technical support to families and students, troubleshooting platform and account issues. Utilizes Salesforce, PowerSchool, and OMS to research accounts and resolve issues.
Education
Degrees, certifications, and relevant coursework
Certified Digital Marketer
Certification, Digital Marketing
Completed coursework in SEO, social media strategy, content marketing, email campaigns, and analytics.
Veterinary Assistant Certification
Certification, Veterinary Science
Certification in veterinary assisting.
High School Diploma
High School Diploma, General Studies
High school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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