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Lindsey Wright

@lindseywright

Enrollment Specialist at Stride, Inc. guiding families through K–12 enrollment with accurate documentation and eligibility verification.

United States

Message

What I'm looking for

I'm seeking an independent remote role in a compliance-driven environment, with accurate, high-volume case management and information verification.

At Stride, Inc., I guide families through K–12 enrollment, verifying eligibility and documentation and helping resolve enrollment barriers with advisors and administrators.

Across Capital One, American Express, FIS, and Federal Student Loan Servicing, I supported customers with account servicing, fraud and dispute investigations, and accurate case documentation. I earned a 98% quality assurance score at Federal Student Loan Servicing and consistently earned 95–100% quality scores.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Federal Student Loan Servicing

Managed 50+ inbound calls daily regarding federal student loan accounts. Verified customer information, processed account updates, and achieved a 98% quality assurance score while meeting performance metrics.

Call Handling Information verification Federal Systems Documentation Quality Assurance

Enrollment Specialist

Stride, Inc.

Guides families through full K-12 enrollment, ensuring accurate documentation, eligibility verification, and timely onboarding. Resolves enrollment barriers by coordinating with advisors and administrators.

Document Review Information verification Case Management Communication Skills CRM Systems Microsoft Suite

Customer Service Specialist

American Express

Provided high-level support for cardmembers, resolving complex servicing needs and maintaining compliance with financial regulations. Demonstrated professionalism and empathy, contributing to high customer satisfaction scores.

Customer Service Account Management Compliance Financial Regulations CRM Systems

Customer Service Specialist

FIS

Supported financial clients by resolving account issues, processing updates, and ensuring accuracy across multiple banking systems. Handled confidential financial data with strict adherence to compliance and security protocols.

Banking Systems Compliance Data Security Multitasking Collaboration

Customer Service Specialist

Capital One

Delivered precise support for credit card accounts in a high-volume inbound call environment. Investigated fraud and dispute claims, issued replacement cards, and navigated multiple systems to ensure procedural accuracy.

Fraud Investigation Dispute Resolution Compliance CRM Systems Time Management Remote Work