Open to opportunities

Amy Lawton

@amylawton

Message

Customer service specialist with 8+ years managing high-volume call queues and enrollment support.

United States

Message

What I'm looking for

I am seeking customer-focused roles where I can manage high-volume interactions, improve enrollment processes, maintain quality standards, and grow into increased responsibility.

I am a customer service specialist with over eight years of experience in high-volume call center, enrollment, and retail environments, focused on accuracy and customer satisfaction.

I consistently manage heavy inbound and outbound call queues while providing phone, email, and chat support, resolving complaints, and escalating complex issues when necessary.

I have hands-on experience with CRM and ticketing systems, enrollment processing, POS transactions, and remote call center operations, and I regularly meet quality assurance and productivity benchmarks.

I bring strong documentation discipline, time-management skills, and a service-first attitude, and I seek opportunities where I can apply my enrollment and customer support expertise to improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Circle K

Jul 2025 - Present (7 months)

Provide high-volume customer support in a fast-paced retail environment, processing POS transactions accurately and resolving customer concerns while maintaining service and safety standards during peak hours.

Customer Support Cash Handling Complaint Resolution Time Management Microsoft Office Remote Support

Current

Enrollment Broker

Current

Maximus

Jan 2023 - Present (3 years 1 month)

Manage high-volume inbound call queues for healthcare enrollment services, resolve complex inquiries, escalate when necessary, and maintain detailed CRM documentation while meeting quality assurance benchmarks.

Enrollment CRM Systems Complaint Resolution Escalation Management Quality Assurance Data Entry Customer Service

Customer Service Representative

ChaseSource LP

Jan 2018 - Jan 2023 (5 years)

Handled inbound and outbound calls in a call center, documented customer interactions in CRM systems, escalated unresolved issues, and maintained productivity and service-level goals.

Inbound & Outbound Customer Service Escalations Data Entry Call Center Operations Time Management Customer Support

Customer Service Representative

Conduent

Jan 2017 - Jan 2018 (1 year)

Delivered phone-based customer support, surpassed performance benchmarks, maintained high quality scores, and ensured compliance with company regulations.

Phone Support Performance Optimization Quality Assurance & Compliance CRM Data Entry Customer Satisfaction Call Center Operations

Software Consultant

Harte Hanks

Jan 2016 - Jan 2017 (1 year)

Provided technical and software support, troubleshot user issues, and maintained documentation logs to support client operations and issue resolution.