Ashleigh Banks
@ashleighbanks
Remote customer service and data management professional delivering accurate CRM records and complex issue resolution.
What I'm looking for
I’m a results-driven remote customer service and data management professional with 5+ years of experience supporting high-volume call centers, healthcare clients, and education systems. I’m known for maintaining accurate records in CRM platforms while consistently meeting performance metrics in fast-paced virtual environments.
In my roles, I manage customer accounts end-to-end—guiding clients through online registration and setup, handling eligibility and benefits questions, and providing step-by-step support across phone, chat, and email. I also troubleshoot technical and account access issues so customers can move forward successfully.
I bring a strong records-management focus, including data entry and quality checks, with HIPAA-compliant data handling and strict confidentiality practices. I’ve supported scheduling workflows across multiple healthcare systems and pharmacies, and I’ve created internal guides and FAQs to improve team efficiency.
What I value most is working remotely with a team that prioritizes accuracy, clear communication, and continuous process improvement—so I can keep customers supported and operations running smoothly.
Experience
Work history, roles, and key accomplishments
Contract Test Score Evaluator
Kelly Services
Apr 2023 - Jun 2023 (2 months)
Entered and validated standardized test scores in district databases, performing quality checks and correcting system errors. Maintained strict confidentiality of student records while ensuring data accuracy.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Master of Science, Administration of Justice and Security
Completed a Master of Science in Administration of Justice and Security.
University of Phoenix
Bachelor of Science, Psychology
Completed a Bachelor of Science in Psychology.
University of Phoenix
Associate of Arts, Elementary Education
Completed an Associate of Arts in Elementary Education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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