Open to opportunities

Me Free

@mefree

Message

Enrollment and billing support specialist with 10+ years improving member eligibility and claims resolution.

United States

Message

What I'm looking for

I’m looking for a role where I can support members with enrollment, eligibility, and billing while ensuring HIPAA compliance and strong first-call resolution. I thrive in fast-paced call centers and want a team focused on accuracy.

I’m an enrollment and billing support specialist with 10+ years helping members with eligibility, benefits, claims, and account updates. In fast-paced call center environments, I focus on accuracy, compliance, and first-call resolution, including 98% accuracy on weekly enrollment and member updates.

I resolve benefits, claims, and billing issues with strong performance (96% first-call resolution), and I handle claim disputes by researching issues, initiating lost-check requests, and processing supporting documentation. I’m HIPAA-compliant and effective across multi-system navigation, CRM/data entry, and member online account troubleshooting.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Service Rep

Current

Sutherland Global Services

Jan 2023 - Present (3 years 5 months)

Processed 100+ enrollment and member updates weekly with 98% accuracy, and resolved benefits, claims, and billing issues with 96% first-call resolution. Researched claim disputes, initiated lost-check requests, and processed required documentation.

Enrollment Billing Support HIPAA Dispute Resolution Call Center Operations

Remote Customer Service Rep

Datastaff, Inc.

Jan 2021 - Jan 2023 (2 years)

Handled enrollment, eligibility verification, and coverage questions while addressing member billing concerns. Provided HIPAA-compliant support and navigated/troubleshot member online accounts.

Enrollment Eligibility Verification Billing Support HIPAA Call Center Operations

Receptionist

Ambix Laboratories

Jan 2018 - Jan 2019 (1 year)

Reduced data-entry errors by 15% while maintaining HIPAA standards. Supported clients and vendors and helped ensure accurate, compliant handling of information.

Data Entry HIPAA compliance client support Vendor coordination Call Center Operations

Customer Service Representative

Allstate Information Management

Jan 2007 - Jan 2015 (8 years)

Verified customer information and processed account requests, ensuring timely and accurate updates. Coordinated time-sensitive document services and prepared reports for internal and customer needs.

Customer Service Data Verification Reporting