Hargina Sorrells
@harginasorrells
Healthcare customer service specialist focused on benefits enrollment and billing support.
United StatesWhat I'm looking for
I am a healthcare customer service professional with over five years of experience supporting benefits enrollment, billing inquiries, and account assistance for employer-sponsored plans and corporate clients. I excel in guiding employees through open enrollment and life events, resolving complex eligibility and billing issues, and maintaining accurate CRM documentation while upholding HIPAA-aware practices.
I deliver empathetic, high-volume call center support and collaborate with resolution teams to close escalated cases efficiently. I am pursuing further clinical education while seeking remote roles in healthcare customer support or benefits administration where I can apply strong communication, attention to detail, and process-oriented problem solving.
Experience
Work history, roles, and key accomplishments
Support customers with billing questions, credit account payments, and online payment processing issues while investigating and resolving complex account concerns and documenting updates in CRM systems.
Healthcare Enrollment Specialist
Chime Solutions
Jan 2019 - Jun 2021 (2 years 5 months)
Assisted employees with medical, life, and healthcare benefit plan elections during open enrollment and qualifying life events, processed benefit elections, and maintained accurate records for 20+ employer clients.
Customer Care Advisor
Fast Park & Relax
May 2017 - Dec 2018 (1 year 7 months)
Provided customer service and coordinated transportation logistics for airport parking clients, scheduled drivers, verified locations, and maintained operational reports and customer records.
Education
Degrees, certifications, and relevant coursework
Institute of Medical Ultrasound Sonography
Certification, Medical Ultrasound Sonography
Enrolled in a certification program in medical ultrasound sonography with expected completion in 2027.
Morrow High School
High School Diploma, High School
High School Diploma from Morrow High School in Jonesboro, GA.
Cedar Grove High School
Certificate, General Education / Continuing Education
Activities and societies: Honors Society
Completed Honors Society program and a typing course certificate.
Availability
Location
United StatesAuthorized to work in
Job categories
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