Open to opportunities

Shelley Ball

@shelleyball

Message

I deliver accurate, high-volume customer support and multi-site operations across regulated industries.

United States

Message

What I'm looking for

I'm looking for an operations or customer-service role where I can apply my experience in compliance, documentation accuracy, financial processes, team support, and resolving complex customer needs in a fast-paced environment.

At Progressive Insurance, I provide high-volume inbound support for billing, endorsements, coverage clarification, and policy updates while meeting call-quality, efficiency, and customer-satisfaction metrics.

I've managed vehicle titles, transfers, registrations, lien documentation, inventory, and financial records for multiple automotive dealerships. I improved accuracy by implementing organized tracking and review systems that reduced processing errors.

In property management, I oversaw residential leasing, maintenance coordination, tenant relations, rent collection, budgeting, vendor payments, and financial reporting across multiple properties.

My financial-services background includes branch operations, cash control, collections, loan processing, credit decisions, compliance, accounts receivable and payable, and staff training. I bring 19 years of progressive leadership experience and a practical focus on accurate documentation, responsive service, and resolving competing priorities.

Experience

Work history, roles, and key accomplishments

Current

Services Consultant

Current

Progressive Insurance Company

Dec 2024 - Present (1 year 8 months)

Provide high-volume inbound support assisting policyholders with billing, endorsements, coverage clarification, and policy updates. Resolve complex service issues through active listening and problem-solving.

Customer Service Billing Endorsement Coverage Policy Updates Problem Solving Documentation Efficiency Customer Satisfaction

Current

Title Clerk

Current

Geo's Automotive LLC

Nov 2022 - Present (3 years 9 months)

Processed vehicle titles, transfers, registrations, and lien documentation in compliance with state regulations. Verified ownership, payoff information, and financial documentation with precision.

Vehicle Title Documents Transfers Registration Compliance Financial Documentation Coordination Inventory Management Record keeping Tracking Systems

Current

Title Clerk

Current

West Alabama Wholesale

Feb 2015 - Present (11 years 6 months)

Processed vehicle titles, transfers, registrations, and lien documentation in compliance with state regulations. Verified ownership, payoff information, and financial documentation with precision.

Vehicle Title Documents Transfers Registration Compliance Financial Documentation Coordination Inventory Management Record keeping Tracking Systems

Property Manager

Marcrum Management Co.

Feb 2021 - Sep 2024 (3 years 7 months)

Managed day-to-day operations for multiple residential properties including leasing, maintenance coordination, and financial oversight. Determined rental pricing through market analysis and occupancy trends.

Property Management Leasing Maintenance Coordination Market Analysis Rent Collection Delinquency Management Tenant Relations Dispute Resolution Staff Supervision Accounts Receivable Accounts Payable Vendor Payments Budgeting Financial Reporting Operational Reporting

Title Clerk

Oswalt Motor Company

Oct 2016 - Dec 2022 (6 years 2 months)

Processed vehicle titles, transfers, registrations, and lien documentation in compliance with state regulations. Verified ownership, payoff information, and financial documentation with precision.

Vehicle Title Documents Transfers Registration Compliance Financial Documentation Coordination Inventory Management Record keeping Tracking Systems

Property Manager

Tenth Ave Apartments LLC

Mar 2020 - Feb 2021 (11 months)

Title Clerk

Automax USA Inc.

Dec 2018 - Dec 2019 (1 year)

Processed vehicle titles, transfers, registrations, and lien documentation in compliance with state regulations. Verified ownership, payoff information, and financial documentation with precision.

Vehicle Title Documents Transfers Registration Compliance Financial Documentation Coordination Inventory Management Record keeping Tracking Systems

Title Clerk

Next Owner Automotive

Sep 2017 - Nov 2018 (1 year 2 months)

Processed vehicle titles, transfers, registrations, and lien documentation in compliance with state regulations. Verified ownership, payoff information, and financial documentation with precision.