Open to opportunities

Joshua Dempsey

@joshuadempsey

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Experienced operations manager with a focus on efficiency and compliance.

United States

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What I'm looking for

I am seeking a role that values operational efficiency and offers opportunities for growth in management and compliance.

I am a dedicated operations professional with over 14 years of experience in various roles, including management, compliance, and customer service. My career has been marked by a commitment to operational efficiency and excellence in service delivery. I have a proven track record of optimizing processes, managing inventory, and leading teams to achieve organizational goals.

In my most recent role as a Motor Vehicle Cashier at the Secretary of State, I have streamlined processes to enhance customer service and reduce wait times. My previous experience as an Assistant Branch Manager and Sr. Operations Manager has equipped me with the skills necessary to manage complex operations, negotiate with vendors, and ensure compliance with regulatory standards. I thrive in environments where I can leverage my expertise in purchasing and supplier management to drive success.

Experience

Work history, roles, and key accomplishments

Current

Motor Vehicle Cashier

Current

Secretary of State

Sep 2024 - Present (10 months)

As a Motor Vehicle Cashier, I verify titling and registration information, determine vehicle classifications, and issue licenses and ID cards. I also manage financial transactions, troubleshoot documentation issues, and guide customers on state regulations.

Customer Service Regulatory Compliance Process Improvement Data Entry Documentation Communication

Assistant Branch Manager

Black and Co

Apr 2022 - Nov 2022 (7 months)

As Assistant Branch Manager, I supported the Branch Manager in business planning, inventory control, and sales. I oversaw inventory and product selection, managed hiring, and developed company policies to enhance team productivity.

Business Planning Inventory Control Sales Management Employee Relations Policy Development Team Leadership Operations Management Recruitment Training Performance Management

Sr. Operations Manager

Richards Building Supply Co.

Nov 2021 - Apr 2022 (5 months)

As Sr. Operations Manager, I assisted the Branch Manager with capital investment planning and addressed customer inquiries. I collaborated with vendors, managed inventory, and supported accounts payable and receivable.

Operations Management Customer Service Vendor Management Inventory Management Accounts Payable Accounts Receivable Supply Chain Logistics Negotiation

Purchasing Agent

Richardson Manufacturing Co

Jun 2019 - Oct 2021 (2 years 4 months)

As a Purchasing Agent, I drafted purchase requisitions, RFQs, and purchase orders, ensuring accurate and timely delivery of components. I collaborated with accounting to resolve pricing disputes and cultivated positive vendor relationships.

Purchasing Supply Chain Management

Asset Protection Manager

Walmart

Jan 2014 - Jun 2019 (5 years 5 months)

As an Asset Protection Manager, I coached associates on customer service and managed merchandise loss to improve profitability. I conducted thorough reviews, investigated fraud, and collaborated with law enforcement.