Sheila Mbugua

I am an Executive and Virtual Administrative Assistant with 8 years of experience supporting businesses in remote environments through administrative coordination, customer support, CRM management, and back-office operations. Throughout my career, I have built a reputation for being highly organized, detail-oriented, and dependable, with a strong ability to manage multiple priorities while maintaining accuracy and efficiency.

In my most recent role with Royal Online Business Solutions, I maintained 99% CRM data accuracy, managed 100+ customer inquiries and escalations daily, processed orders, refunds, and reshipments across multiple platforms, and coordinated cross-functional communication to ensure smooth operations. I am experienced in handling customer concerns professionally, producing operational reports, tracking action items, and supporting teams in fast-paced remote environments.

My technical skills include Microsoft 365, Google Workspace, Sticky io, Teamwork Desk, Slack, and Microsoft Teams. I am particularly passionate about creating organized systems, improving workflows, delivering exceptional customer experiences, and helping teams operate more efficiently.

I am currently seeking remote opportunities as an Executive Assistant, Virtual Assistant, Administrative Assistant, Customer Support Specialist, or Operations Coordinator, where I can contribute my administrative expertise, customer service skills, and commitment to operational excellence while continuing to grow professionally.