Open to opportunities

Jonathan Fernandez

@jonathanfernandez1

Message

Bilingual customer support and medical interpreter integrating AI for efficient remote solutions.

Panama

Message

What I'm looking for

I seek remote roles combining bilingual customer or medical support with AI-driven productivity tools, respectful culture, growth, and clear impact.

I am a bilingual (Spanish-English C1) professional with 15+ years of experience in customer service, technical support, and medical interpretation, committed to clear cross-cultural communication and excellent client outcomes.

I have a strong technical foundation from roles supporting hardware and software issues at Dell and hands-on interpreting experience in healthcare and corporate settings, where I ensured accurate, confidential communication across stakeholders.

Recently I completed multiple AI certifications and apply AI tools to optimize customer support, personal assistance, and data tasks, improving productivity and data annotation workflows.

I am recognized for adaptability, empathy, and reliability in remote work environments, and I adhere to healthcare compliance standards including HIPAA and Medicare training.

Experience

Work history, roles, and key accomplishments

Current

Medical Interpreter

Current

One World Global Services

Mar 2024 - Present (2 years 3 months)

Provide accurate consecutive English-Spanish medical interpretation in clinical environments, facilitating communication between patients and providers while maintaining confidentiality and adherence to medical ethics.

Medical Interpretation consecutive interpretation Patient Advocacy Healthcare Communication Remote Collaboration

Consecutive Interpreter

Language Services Associates

Aug 2010 - Oct 2019 (9 years 2 months)

Interpreted English-Spanish in corporate settings including insurance, banking, and government, managing multi-participant sessions and resolving communication challenges to ensure accurate information exchange.

consecutive interpretation Corporate Communications Cross Cultural Communication Stakeholder Management Confidentiality

Technical Support Representative

Dell

Dec 2001 - Apr 2009 (7 years 4 months)

Provided hardware and software technical support, diagnosed problems through analysis, guided customers through step-by-step solutions, and met performance goals for satisfaction and efficiency.

Technical Support Troubleshooting Customer Service Ticketing Systems Remote Support Windows OS Escalation Management