sheila koech
@sheilakoech
Experienced administrative professional specializing in travel, executive support, and customer service.
KenyaWhat I'm looking for
I am an experienced administrative professional with a strong background in travel consultancy, executive support, and customer-facing roles.
Across roles with AsapTickets, Cloudworkers, Dyncorp International and Kenya Power, I managed reservations, ticketing, high-volume customer inquiries, and advanced administrative duties in challenging environments. I consistently resolved issues promptly and maintained accurate records and reporting.
I bring proven project and calendar management skills using Trello, ClickUp, Google Workspace, and Microsoft Office, alongside CRM and expense-tracking experience. I am skilled in travel planning, ticketing, sales of ancillary services, and online research.
I am disciplined, service-oriented, and committed to improving processes to drive business results and customer satisfaction. I seek opportunities to provide high-quality administrative support and help teams operate more efficiently.
Experience
Work history, roles, and key accomplishments
Travel Consultant
AsapTickets
Aug 2024 - Present (1 year)
Provide customer support for reservations, ticketing, check-in and baggage handling while resolving passenger complaints and promoting ancillary services to increase ancillary revenue.
Virtual Assistant
Ware Ranch
Jan 2023 - Present (2 years 7 months)
Provide executive assistance including itinerary and calendar management, inbox oversight, expense tracking, and project coordination using Trello and ClickUp to streamline operations.
Chat Moderator
Cloudworkers
Jan 2022 - Jan 2024 (2 years)
Moderated high-volume customer chats, maintained account databases, and addressed user concerns promptly to preserve service quality and user satisfaction.
Administrative Assistant Sr
Dyncorp International
Jul 2014 - Dec 2018 (4 years 5 months)
Supported LOGCAP IV operations by organizing paper and electronic records, coordinating travel and expense reports, managing departmental budgets and supplies to improve operational efficiency.
Customer Service Representative
Kenya Power
Apr 2012 - Jun 2014 (2 years 2 months)
Handled product and service inquiries, maintained customer account databases, and processed over 200 orders weekly to ensure timely service delivery and account accuracy.
Education
Degrees, certifications, and relevant coursework
KMKenya Institute of Management
2009 - 2010
Attended the Kenya Institute of Management from January 2009 to December 2010.
ALX Academy
Virtual Assistant
Completed an 8-week Virtual Assistant Course at ALX Academy.
ALX Academy
Artificial Intelligence
Completed a 6-week Artificial Intelligence course at ALX Academy.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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