RWRita Wanjiru
@ritawanjiru
Detail-oriented virtual assistant delivering reliable administrative and client support.
KenyaWhat I'm looking for
I am a detail-oriented Virtual Assistant with over four years of experience providing administrative and customer support across diverse industries. I specialize in calendar and email management, document organization, and executive support using digital tools.
I have a Diploma in Business Management and recent certification in AI tools and virtual assistance through ALX, which has strengthened my skills in automation and productivity tools. I consistently maintain accuracy and professionalism while managing client communications and schedules.
In prior roles I managed inboxes, scheduling, ticketing transactions, and client onboarding, achieving 100% ticketing accuracy and resolving over 90% of client complaints without escalation. I am proficient with Google Workspace, Microsoft Office, Zoom, Asana and basic CRM tools.
I am known for strong time management, task prioritization, and clear executive communication, and I enjoy supporting teams to improve workflows and client satisfaction.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
ALX Virtual Assistance Program
Jan 2024 - Present (2 years)
Provided inbox, calendar, and document management for small business clients, handled customer queries via email and chat, and created branded templates to streamline client communication.
Ticketing Agent
M-Tickets Global
Jan 2021 - Dec 2022 (1 year 11 months)
Verified and issued event tickets, managed over 200 customer ticketing transactions weekly with 100% accuracy, maintained daily financial records and produced ticket sales reports.
Virtual Assistant / Customer Support Intern
Universal Cabs Ltd
Jan 2019 - Dec 2019 (11 months)
Delivered front-line customer support via phone, chat, and email, maintained digital client records, assisted with bookings and social media marketing campaigns.
Customer Service Executive
Lirryz Cakes & Delicatzen
Mar 2015 - Feb 2018 (2 years 11 months)
Handled customer calls, messages, and complaints professionally, managed client orders and follow-ups, and supported social media engagement to build customer relationships.
OKExecutive Assistant (Intern)
Old Mutual Kenya
Jun 2014 - Jan 2015 (7 months)
Supported executive scheduling, document filing, drafted official correspondence, coordinated internal meetings, and tracked administrative workflows during internship.
Education
Degrees, certifications, and relevant coursework
ALX (ALX Virtual Assistance Program / ALX AI Career Essentials)
Professional Certificate, Virtual Assistance / AI and Digital Skills
2021 - 2024
Completed ALX Virtual Assistance Program and ALX AI Career Essentials, covering virtual assistance, AI tools, automation basics, and soft skills for digital careers.
Moi Girls' Secondary School, Kamangu
KCSE, Secondary Education
Completed the Kenya Certificate of Secondary Education (KCSE) at Moi Girls' Secondary School, Kamangu.
KUKCA University
Diploma in Business Management, Business Management
Completed a Diploma in Business Management via remote study at KCA University, focusing on core business and administrative skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
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