Customer service professional with 27 years of experience at AT&T, specializing in customer account management, billing resolution, service coordination, and complex issue resolution.
Throughout my career, I supported high-volume customer service operations, researched account discrepancies, processed service requests, and provided clear, accurate information to customers. My responsibilities included documenting customer interactions, coordinating with internal departments, and resolving concerns in accordance with company policies and procedures.
My background also includes consultative sales, product and service recommendations, customer retention, and helping customers identify solutions appropriate to their needs.
I bring strong communication, problem-solving, multitasking, and relationship-management skills, along with extensive experience navigating customer service systems and managing sensitive account information.
I am seeking remote opportunities in customer service, customer experience, member services, client support, billing resolution, or related specialist and coordinator positions where I can contribute my experience and commitment to service excellence.
