Gladis IvyoneGI
Open to opportunities

Gladis Ivyone

@gladisivyone

Ambitious and driven individual with strong customer service skills.

Kenya

What I'm looking for

I am looking for a role that allows me to grow, learn, and contribute to a dynamic team.

I am an ambitious and driven individual who thrives on challenges and constantly sets goals for myself. I believe in the importance of striving for excellence and am always looking for opportunities to improve and achieve greatness. My experiences have equipped me with excellent communication and customer service skills, which I have honed through my interactions with diverse customers.

Throughout my educational journey, I earned a University Diploma in Criminology and Security Studies from the Technical University of Kenya. My work experience includes a role at a hotel in Embu County, where I welcomed clients and served customers, as well as an attachment at Kiamumbi Police Station, where I worked at the customer service desk and assisted clients with various inquiries. Additionally, I gained valuable experience at Covert Risk Assessors, where I conducted client interviews and engaged in extensive research.

Experience

Work history, roles, and key accomplishments

CA

Investigative Assistant

Covert Risk Assessors

Feb 2025 - Apr 2025 (2 months)

Conducted interviews with clients to gather essential information for investigations. Performed extensive research to support ongoing cases and compiled detailed reports.

HC

Hotel Staff

Hotel in Embu County

May 2023 - Oct 2023 (5 months)

Welcomed clients to the hotel, ensuring a positive first impression. Provided excellent customer service by serving customers efficiently and courteously.

Education

Degrees, certifications, and relevant coursework

TK

Technical University of Kenya

University Diploma, Criminology and Security Studies

Completed a University Diploma focusing on Criminology and Security Studies. Gained foundational knowledge in the field.

NS

Naaro High School

Kenya Certificate of Secondary Education

Activities and societies: Participated in Drama Festivals.

Achieved exemplary performance in Business studies and English. Actively participated in Drama Festivals.

CS

Chogoria Girls Boarding primary school

Kenya Certificate of Primary Education

Excelled in English, Science, and Social studies. Developed strong foundational skills in core subjects.

Tech stack

Software and tools used professionally

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