Gladis Ivyone
@gladisivyone
Ambitious and driven individual with strong customer service skills.
What I'm looking for
I am an ambitious and driven individual who thrives on challenges and constantly sets goals for myself. I believe in the importance of striving for excellence and am always looking for opportunities to improve and achieve greatness. My experiences have equipped me with excellent communication and customer service skills, which I have honed through my interactions with diverse customers.
Throughout my educational journey, I earned a University Diploma in Criminology and Security Studies from the Technical University of Kenya. My work experience includes a role at a hotel in Embu County, where I welcomed clients and served customers, as well as an attachment at Kiamumbi Police Station, where I worked at the customer service desk and assisted clients with various inquiries. Additionally, I gained valuable experience at Covert Risk Assessors, where I conducted client interviews and engaged in extensive research.
Experience
Work history, roles, and key accomplishments
School Attachee
Kiamumbi Police Station
Jun 2024 - Oct 2025 (1 year 4 months)
Managed the customer service desk, assisting clients with various inquiries. Maintained the cell register and aided clients in obtaining and completing P3 forms.
Investigative Assistant
Covert Risk Assessors
Feb 2025 - Apr 2025 (2 months)
Conducted interviews with clients to gather essential information for investigations. Performed extensive research to support ongoing cases and compiled detailed reports.
Hotel Staff
Hotel in Embu County
May 2023 - Oct 2023 (5 months)
Welcomed clients to the hotel, ensuring a positive first impression. Provided excellent customer service by serving customers efficiently and courteously.
Education
Degrees, certifications, and relevant coursework
Technical University of Kenya
University Diploma, Criminology and Security Studies
Completed a University Diploma focusing on Criminology and Security Studies. Gained foundational knowledge in the field.
Naaro High School
Kenya Certificate of Secondary Education
Activities and societies: Participated in Drama Festivals.
Achieved exemplary performance in Business studies and English. Actively participated in Drama Festivals.
Chogoria Girls Boarding primary school
Kenya Certificate of Primary Education
Excelled in English, Science, and Social studies. Developed strong foundational skills in core subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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