Shehap Ahmed

Manage B2B relationships with 30+ business owners and accounts weekly via calls, chat, and email. Guide account holders on optimal use of the company's product and service.

Provided real-time support and guidance to agents on complex cases, processes, and system-related issues. Identified recurring errors and coached agents to improve accuracy and performance.

Handled customer inquiries and complaints professionally. Maintained a high level of customer satisfaction and support efficiency.

Contacted potential clients and promoted company services. Assisted in achieving monthly sales targets.

Managed social media pages, created Facebook ad campaigns, and designed promotional posts using Canva.

Pursuing a Bachelor's degree in Management Information Systems, expected to complete in the coming years.

In progress, working towards the Google Data Analytics Professional Certificate.