Open to opportunities

shaznay austria

@shaznayaustria

Message

I'm a Customer support / Free lancer

Philippines

Message

What I'm looking for

I am looking for a position that offers opportunities and a supportive environment. I value a company that prioritize customer satisfaction and provides necessary tools and training to deliver excellent service. Additionally, I seek a role with clear communication channels to address customer inquiries effectively.

I'm a Customer Service Associate with 5 years of experience, catering to various customer contact situations. I have worked with Financial account like PayPal, Travel account (AIG insurance) and in an E-commerce platform.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Freelance

Nov 2023 - Present (1 year 7 months)

I joined an E-commerce that specialize in work shoes. I do general customer service, Tracking deliveries, answer inquiries and do admin task for job posting.

Slack Zendesk Zoom Customer Service Job Posting Hubstaff

Customer Service Associate

Accenture

Dec 2021 - May 2023 (1 year 5 months)

I joined Accenture to be part of one of their travel insurance project, Where I handle filing claim, reading benefits and validating documents.

Customer Service

Customer Service Associate

Concentrix

Sep 2018 - Dec 2021 (3 years 3 months)

I was hired with Convergys and then it got acquired by Concentrix, I Joined the company for their Financial account. (PayPal) Handled general customer service, identify fraud pattern, Investigate documents, Monitor and answer claims and dispute cases.

Then I became part of the training team as a mentor, for new applicants product training.