Hazel Dio

I’m a customer service professional with a positive attitude and a passion for providing outstanding support. My background helps me understand client needs, anticipate challenges, and deliver tailored solutions while building strong working relationships.

At Concentrix (Customer Service Associate), I support Australia, New Zealand, and India clients by handling customer delivery queries and concerns. I process orders, returns, cancellations, and refunds, provide product information, and respond to inbound/outbound emails and chats.

Previously at Conduent (Benefit Service Associate), I assisted US clients with health insurance for retirees. I handled website walkthroughs for registration, supported members with health insurance benefits, and assisted with premium payments while answering inbound calls.

I’m recognized for performance, earning “Quality Performance Champion” awards in 2024 and 2025. I’m skilled in managing priorities and workflows, maintaining accurate client databases and lead tracking, resolving operational issues with minimal supervision, and ensuring accuracy in data entry and calendar management.