Open to opportunities

Shazia shazia

@shaziashazia

Message

Experienced Operations and Project Manager with 18+ years of expertise.

India

Message

What I'm looking for

I am seeking a role that values operational excellence and offers opportunities for growth in project management and sustainability initiatives.

I am an Operations and Project Manager with over 18 years of experience in driving operational excellence and project delivery across various sectors. My career has been marked by a proven track record of managing cross-functional teams and improving operational processes, particularly in the fields of sustainability and digital transformation.

Throughout my tenure, I have successfully led teams of over 60 members, overseeing full-cycle operations and ensuring timely project completion. My expertise in stakeholder engagement and process automation has significantly enhanced customer satisfaction and operational efficiency. I am Agile Certified (PSM I) and proficient in various project management tools, CRM systems, and data analysis platforms, which I leverage to deliver impactful results.

In addition to my managerial roles, I have a strong background in training and onboarding, having designed training programs that improve new hire performance from day one. My commitment to continuous improvement and strategic planning has been recognized through multiple awards, including being ranked as a top analyst and receiving employee of the month honors consistently.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Surmount Energy Solutions Pvt. Ltd.

Feb 2019 - Present (6 years 5 months)

Managed cross-functional teams of 60+ across 6 zones for home automation delivery. Oversaw full-cycle operations including product tracking, post-purchase processes, invoicing, and reporting. Improved project delivery time and resolved post-sales issues, enhancing customer satisfaction.

Project Management Process Improvement Stakeholder Engagement Cross Functional Team Leadership Data Analysis

Online Math Tutor

CUEMATH

Jan 2020 - Present (5 years 6 months)

Provided online math tutoring to students from Nursery to Grade 5. Developed customized lesson plans and tracked student progress.

Math Lesson planning Communication

Virtual Assistant

Freelancer

Jan 2014 - Present (11 years 6 months)

Provided virtual assistant services, including video editing, content writing, social media management, and data analysis. Managed diverse projects for various clients, ensuring timely and high-quality deliverables.

Virtual Assistance Video Editing Content Writing Social Media Management Data Analysis

Managed Academic Operations

Blooming Buds School

Jan 2014 - Present (11 years 6 months)

Managed academic operations for students from Nursery to Grade 10. Oversaw curriculum implementation and student welfare.

Sustainability Specialist - Project Coordinator

Surmount Energy Solutions Pvt. Ltd.

Jan 2009 - Present (16 years 6 months)

Coordinated green building certification projects with clients and consultants. Handled documentation and submission for LEED, GRIHA, and ISO14001 certifications. Conducted training on environmental standards and green practices.

Project Coordination Client Communication Documentation

Start-up Project - Quality Executive

Asset IV (Merged with Thomson Reuters)

Jan 2008 - Present (17 years 6 months)

Designed Training Program with videos, PPT, Training Material. Conducted multiple phases of application testing and feedbacks.

Quality Assurance Feedback Content Creation

ESG and Financial Research

GTL Limited.

May 2006 - Present (19 years 2 months)

Designed training processes, led sessions for new hires, and improved analysts' quality from day one. Evaluated analyst performance, provided feedback, and identified retraining needs. Managed portfolios in Oil & Gas, Energy & Utilities, and Telecom & Media sectors.

Performance Management Mentoring Portfolio Management