SHAYLA OSMAN
@shaylaosman
Customer service and sales support professional who drives client engagement.
United StatesWhat I'm looking for
I’m an experienced customer service, sales, and operations professional with a background spanning hospitality, beverage promotions, administration, and client support. I enjoy building relationships, supporting sales goals, and keeping day-to-day work running smoothly—even in fast-paced environments.
In brand-facing roles as a Brand Ambassador and sales/marketing contractor, I promoted national and international wine and spirit brands through tastings, trade shows, and private events. I educated customers on product features, pairings, and brand history, and I supported sales goals by delivering engaging product demonstrations across the DMV market.
I’ve also led execution and training in customer-centered leadership positions, including General Manager and Bar Manager roles. I trained new hires on procedures and daily operations, supported marketing promotions, and managed cash handling, inventory control, and food-cost management through consistent operational follow-through.
Across administrative and sales center support experience, I’ve handled reporting, document processing, spreadsheet management, and record auditing. I’m comfortable using Microsoft Excel and tools including SAP, BASIS, and Quicken, bringing strong communication, problem-solving skills, and a flexible approach to in-person, hybrid, or remote work.
Experience
Work history, roles, and key accomplishments
Independent Contractor, Brand Ambassador
Tastings LLC
May 2021 - Apr 2024 (2 years 11 months)
Promoted national and international wine and spirit brands at tastings, trade shows, and private events. Educated customers on product features and pairings and supported client-facing marketing activities.
Independent Sales & Marketing Contractor
Rod McIntyre, RNDC
Feb 2019 - Dec 2020 (1 year 10 months)
Conducted beverage tasting demonstrations and represented beverage brands at festivals and trade shows. Supported event execution and promotional campaigns while building positive customer and client interactions.
Lyft Driver
Lyft
Jan 2018 - Oct 2020 (2 years 9 months)
Provided safe, reliable transportation for passengers across Baltimore, Washington, DC, and local airports. Managed route changes and used mobile technology to coordinate trips and daily scheduling.
Promotional Marketing Contractor
Brand Builders LLC
Mar 2018 - Jan 2019 (10 months)
Promoted wine and spirit brands through product demonstrations and event marketing. Supported festival and account-based promotions in on-premise and off-premise settings to increase engagement and sales efforts.
General Manager, Network Trainer
Dunkin Donuts and Baskin Robbins, Blue Point Ventures LLC
Sep 2008 - Nov 2011 (3 years 2 months)
Trained new hires on customer service and daily operations. Supported store performance through marketing promotions, inventory control, cash handling, and waste reduction.
Sales Center Administrator
Coca Cola Enterprises
Nov 2005 - Mar 2008 (2 years 4 months)
Supported daily sales center operations using reporting, document processing, and spreadsheet management. Audited delivery paperwork and used SAP, BASIS, and Microsoft Excel to organize operational data.
Hostess/Bartender/Front Desk/Night Auditor
Tidewater Inn and Conference Center
Dec 1999 - Oct 2007 (7 years 10 months)
Supported hotel and food service operations across front desk, dining, bar, banquet, and night audit functions. Maintained daily revenue and payroll records and assisted with room coordination for large guest groups.
Bar Manager (Main Dining/Country Club)
Harbortowne Golf Resort and Conference Center
Oct 2004 - Apr 2006 (1 year 6 months)
Ordered beverage inventory and supported event operations for weddings, meetings, and dining service. Scheduled staff based on event needs and supported accurate cash/service records through receipts and ticket balancing.
Assistant Manager, Mapping Department 3
DI Technologies
Nov 2001 - Oct 2003 (1 year 11 months)
Maintained payroll and office records for multiple district offices using web-based software tools. Prepared spreadsheets, supported business outreach, and provided reporting updates to management using Microsoft Excel.
Sales Associate
St. John Outlet Boutique
Jun 1998 - Dec 1998 (6 months)
Delivered strong customer service and product knowledge to increase weekly sales. Built customer relationships through follow-up calls and created merchandise displays while supporting tailoring coordination for customer orders.
Education
Degrees, certifications, and relevant coursework
St. Michaels Senior High
Certificate of Merit (High School Graduate), Independent Comp
Earned a Certificate of Merit in Independent Comp as a high school graduate.
Computer Learning Center
No Degree, Advanced Operations in Computer Software
Completed advanced operations coursework in computer software (no degree).
Bowie State University
No Degree, Journalism
Studied journalism coursework at Bowie State University (no degree).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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