Open to opportunities

Jordan Pound

@jordanpound

Message

Operations and customer engagement professional with 5+ years in high-volume hospitality and events.

United States

Message

What I'm looking for

I am looking for a hands-on operations or event management role where I can lead teams, optimize processes, and deliver inclusive guest experiences while driving revenue and operational efficiency.

I am an operations and customer engagement professional with 5+ years managing high-volume hospitality and live events. I specialize in driving efficiency while delivering exceptional guest experiences.

I have produced over 55 live events featuring 150+ acts and led cross-departmental teams to boost attendance and engagement. In hospitality roles I developed signature tasting menus and beverage programs that increased revenue and trained and directed service teams to maintain brand standards.

I focus on inventory control, compliance reporting, and supply chain workflows to improve audit readiness and reduce waste. I seek collaborative environments that value inclusion, community, and measurable operational impact.

Experience

Work history, roles, and key accomplishments

Current

Associate

Current

Sidwell Friends School

Mar 2025 - Present (6 months)

Manage inventory control and compliance reporting to maintain operational integrity and improve audit readiness; enhance client experiences through responsive service solutions.

Inventory Management Compliance Reporting Supply Chain Coordination Customer Service Microsoft Excel

Current

Lead Bartender

Current

Bowlero Corporation

Mar 2025 - Present (6 months)

Orchestrate guest events from planning to execution, lead a 5-member service team, and implemented beverage programs that increased group sales.

Event Planning Team Leadership Beverage Programs Conflict Resolution Customer Service Inventory Management

Bartender

Clyde's of Chevy Chase

Jul 2021 - Sep 2023 (2 years 2 months)

Managed corporate event logistics for large-group functions, developed signature tasting menus that boosted beverage revenue, trained 12+ staff, and implemented inventory rotation to reduce waste.

Menu Development Staff Training Customer Relations

Manager

Forward Slip Productions

Nov 2017 - Jan 2021 (3 years 2 months)

Produced 55+ live events featuring 150+ acts, led cross-departmental teams, and developed audience engagement strategies that increased attendance.

Audience Development Digital Marketing Vendor Management Budgeting

Marketing Assistant

Ardmore Music Hall

May 2016 - Sep 2016 (4 months)

Executed promotional campaigns achieving 90% average occupancy, created digital and print materials to grow social engagement, and managed backstage inventory and sales analysis.

Campaigns Inventory Management Sales Analysis Event Marketing