Shawn Brown
@shawnbrown
Telesales Agent at Digicel, helping customers upgrade internet and cable packages using the TCRM system.
JamaicaWhat I'm looking for
At Digicel, I conduct outbound calls to existing customers, identify opportunities to upgrade internet and cable services, and use TCRM to manage accounts and update subscriptions.
Previously, at Teleperformance, I handled customer service and technical support calls for internet, cable television, and landline services, using Einstein 360 to review accounts and troubleshoot issues. My objective is to expand my knowledge of the professional world, gain valuable experience, and develop skills that support my growth and the organization I work with.
Experience
Work history, roles, and key accomplishments
Telesales Agent
Digicel
Nov 2023 - Present (3 years)
Conducts outbound calls to existing customers to upsell and upgrade services, manages customer accounts using TCRM, and contributes to sales targets.
Handled inbound customer service and technical support calls, diagnosing and resolving issues with internet, cable, and landline services using Einstein 360.
Customer Service Agent
iBex Global
Feb 2021 - Nov 2021 (9 months)
Managed inbound calls to address and resolve customer concerns and inquiries, ensuring a positive customer experience.
Direct Sales Agent
Digicel
Nov 2020 - Feb 2021 (3 months)
Engaged with customers in-person to encourage switching SIM cards to Digicel, emphasizing service benefits and value.
Education
Degrees, certifications, and relevant coursework
Linton's Academics Service
CSEC, General
Grade: Mathematics: Grade II, English Language: Grade III
Completed CSEC Mathematics with Grade II and English Language with Grade III.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
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