Looking for a job

Shawna Lovely

@shawnalovely

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Dedicated professional passionate about customer service and education.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my skills in customer service and education while contributing to meaningful projects that make a positive impact.

I am a dedicated professional passionate about anything mathematical. I have a diverse skill set ranging from customer service in the restaurant industry, front office duties like scheduling, human and pet care and emergency response, educational tutoring, video game marketing and design, and career advising. I have honed these skills and have used them to diversify my portfolio, which makes me an ideal candidate for any position with any company.

My ability to learn quickly is shown in how I have been able to jump into a new position and be successful at completing required tasks and achieving goals. This has been shown in the awards that have been won while in those roles. I am exceptional at thinking outside of the box to solve problems and come up with new ideas to be for efficient. In every role, I put 100% energy into it and focus on the bigger picture while paying attention to the small details.

I am not only a mathematical professional, but I am fascinated by astrophysics. I hope one day that I can continue my education in all things space and one day make an impact on the space flight industry as technology advances.

I am a new mother, so I would be looking for a remote position where I can have the flexibility needed to also care for my son. I truly believe in any role I can be successful as I have in the past. There is no job too big or small for me. I enjoy learning new things and making my portfolio more diverse as I continue into a vast career in mathematics and science.

Experience

Work history, roles, and key accomplishments

Current

AI Trainer

Current

Outlier AI, USA

Jan 2024 - Present (1 year 4 months)

Completed training and tasks for various AI projects, ensuring high-quality project requirements and maintaining confidentiality. Responsibilities included prompt understanding and response accuracy.

AI Training Project Management Quality Assurance Confidentiality Communication

Current

Educational Tutor

Current

Self Employed

Sep 2010 - Present (14 years 8 months)

Assisted students with educational challenges, creating engaging activities and collaborating with teachers to align with current curriculum standards for optimal student success.

Curriculum Development Communication Problem Solving

Front Office Coordinator

Express Employment Professionals

Aug 2022 - Apr 2023 (8 months)

Managed client interactions, screened calls and emails, and facilitated recruitment processes. Ensured safe work environments and matched workers' skills to job openings.

Client Management Recruitment Communication Problem Solving Team Coordination

Kennel Technician

Durango Pet Resort

Sep 2017 - Apr 2022 (4 years 7 months)

Cared for animals at the facility, ensuring their health and safety through feeding, medicating, and maintaining a clean environment. Supervised play areas and handled emergencies, while providing feedback to pet owners about their pets' stay.

Customer Service Communication Time Management

Labor Lead

Estate Clearinghouse

Sep 2016 - Jan 2018 (1 year 4 months)

Organized estate items, directed moving crews, and managed sales and donations. Responsible for minor repairs and renovations as needed.

Team Leadership Sales Management Communication Problem Solving

Crew Member

McDonald's

Apr 2016 - Sep 2017 (1 year 5 months)

Greeted customers, processed orders, and maintained a clean environment. Worked collaboratively to ensure customer satisfaction and accurate order fulfillment.

Customer Service Teamwork Communication

Home Health Care Aid

CDASS/PPL

Jan 2015 - Sep 2022 (7 years 8 months)

Provided personal care to patients, including meal preparation, hygiene assistance, and medication dispensing, while ensuring safety and comfort.

Patient Care Medication Management Communication

Sandwich Artist

Subway

Jun 2015 - Jan 2016 (7 months)

Prepared customer orders, ensured speed and accuracy, and maintained cleanliness. Assisted with inventory management and adhered to food safety protocols.

Customer Service Inventory Management Communication

Office Assistant

STEM3: Fort Lewis College

Sep 2014 - Jun 2015 (9 months)

Provided educational assistance to students, organized resource materials, and maintained student information privacy.

Administrative Support Communication Privacy Management

Babysitter

Self Employed

Sep 2008 - Apr 2022 (13 years 7 months)

Cared for children of various ages, creating engaging activities and following parental instructions regarding care needs.

Communication Time Management

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor of Arts, Mathematics

2022 -

Pursued a Bachelor of the Arts in Mathematics with a focus on Chaos Theory as part of the undergraduate thesis.

Bayfield High School

High School Diploma - Honors, General Education

2008 - 2014

Activities and societies: Football Team Manager, Wrestling Team Manager, National Art Honors Society, Earth Club, Yearbook Committee, Future Business Leaders of America, Family, Career, and Community Leaders of America.

Completed K-12 education with honors, participated in various extracurricular activities including Football Team Manager, Wrestling Team Manager, and National Art Honors Society.