Open to opportunities

Shaunagh Hoshe

@shaunaghhoshe

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HR and Customer Service specialist driving recruitment, retention, and high-volume hospitality operations.

South Africa

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What I'm looking for

I seek a role where I can combine HR and customer service expertise to improve hiring, retention and guest satisfaction, with growth opportunities and data-driven operations.

I am an HR and Customer Service specialist with 5+ years of experience across BPO, government, promotions, sustainability, and luxury hospitality in South Africa.

I excel in high-volume operations — managing 70+ daily Avaya calls to hit targets, resolve queries, and improve retention — and I led Telkom/Vodacom fibre recruitment, reducing time-to-hire by 30% through targeted sourcing and onboarding.

I am skilled in ResaWeb, Salesforce, Booking.com and Expedia integrations, SAP CRM and Kronos, and I use data-savvy, empathetic strategies to improve guest profiles, loyalty enrolment, and operational workflows.

I am willing to relocate anywhere and am motivated to accelerate talent acquisition and customer experience outcomes for a forward-thinking employer.

Experience

Work history, roles, and key accomplishments

Current

Reservations Agent

Current

Foundever

Jul 2023 - Present (2 years 6 months)

Executed high-volume reservations for Accor luxury properties, verified third-party bookings (Booking.com, Expedia) and leveraged ResaWeb and Salesforce to create guest profiles and boost loyalty enrollment.

Résaweb Salesforce Booking.Com Expedia Guest Relations

Customer Service Agent

Merchants Dimension Data

Nov 2019 - May 2022 (2 years 6 months)

Provided customer support and sales assistance, managed complaints empathetically, coordinated with dispatch for order updates, and maintained stock visibility to meet targets.

Customer Service Sales Support Stock Visibility Escalation Management Makro

HR Administrator

City of Cape Town

Mar 2019 - Aug 2019 (5 months)

Supported internal and external HR inquiries, maintained employee records, coordinated recruitment, training and onboarding, and acted as liaison with benefits vendors.

HR & Administration Recruitment support Onboarding Calendar Management Performance Management

HR Recruitment Practitioner

Real Promotions

Oct 2017 - Jul 2018 (9 months)

Managed front-desk and switchboard, scheduled interviews and onboarding, coordinated candidate documentation and interdepartmental communication to support recruitment operations.

Recruitment coordination Interview Coordination Onboarding Switchboard Management Office Administration

Recycling Participation Promoter

Polyco & Packaging SA

Sep 2016 - Sep 2017 (1 year)

Educated communities to increase recycling participation, contributed to outreach initiatives, met area targets and maintained accurate program records and logs.

Community Outreach Recycling Education Team Collaboration Stakeholder Engagement