Chandre Bouverie
@chandrebouverie
Dedicated HR graduate and customer service specialist driving operational efficiency and high client satisfaction.
South AfricaWhat I'm looking for
I am a Human Resources graduate with hands-on customer service and operations experience across campus services and BPO environments. I consistently resolve client enquiries and maintain high satisfaction, demonstrated by a 95% operational satisfaction rate.
I handled daily logistics for a team of 25, assisted in facilitating events of over 500 attendees, and coordinated activations with brands such as RedBull.
I bring strong communication, conflict resolution, CRM and administrative skills, supported by a BCom in Human Resources Management with Labour Relations. I am driven to join a collaborative team where I can apply HR knowledge and customer-focused problem-solving to improve operations and retention, evidenced by a 20% increase in customer retention.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
13TEN Response BPO
Jan 2023 - Jan 2025 (2 years)
Resolved customer complaints, driving a 20% increase in customer retention, and processed refunds while managing customer accounts to consistently meet satisfaction targets.
Operations Mentor
Campuskey Potchefstroom
Jan 2023 - Jan 2024 (1 year)
Managed daily logistics for a 25-member team, achieving a 95% operational satisfaction rate. Coordinated events of 500+ attendees and activations with brands like RedBull while liaising with facilities to maintain equipment readiness.
Receptionist
Campuskey Potchefstroom
Jan 2022 - Jan 2024 (2 years)
Managed front-desk operations for an office of 15 employees, answering calls, scheduling property viewings, and maintaining administrative filing to ensure smooth office workflows.
Education
Degrees, certifications, and relevant coursework
North-West University
Bachelor of Commerce, Human Resources Management
2022 - 2025
Studied a Bachelor of Commerce in Human Resources Management with Labour Relations Management at North-West University from 2022 to 2025.
Hoerskool Voortrekker
Secondary Education
2019 - 2021
Completed secondary education at Hoerskool Voortrekker from 2019 to 2021.
Parkhill Secondary School
Secondary Education
2017 - 2018
Completed secondary education at Parkhill Secondary School from 2017 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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