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Shauna Chateauneuf

@shaunachateauneuf

HR and business operations leader at FRENCH’S SHOES & BOOTS LLC, developing policies and manager training across locations.

United States

Message

At FRENCH’S SHOES & BOOTS LLC, I lead human resources and home-office operations for a multi-location retail organization. I manage the employee lifecycle and conduct confidential workplace investigations, preparing reports for executive review.

I’ve developed company policies, operating procedures, and manager training, and supported companywide policy and technology rollouts. Earlier, as Store Manager at COZY COTTAGE, I directed operations across multiple locations and developed checklists and manager training programs.

Experience

Work history, roles, and key accomplishments

Current

Office Manager | Human Resources & Business Operations

Current

French's Shoes & Boots LLC

Nov 2022 - Present (3 years 11 months)

Lead human resources and home-office operations for a multi-location retail organization with 100+ employees, managing the full employee lifecycle and advising leadership on employee relations and compliance.

HR Operations Employee Relations Workplace Investigations Performance Management Recruitment Onboarding Benefits Administration Payroll Coordination Policy Development Training Celerant Stratus POS ADP Workforce Microsoft Office

Assistant Manager

French's Shoes & Boots LLC

Nov 2019 - Sep 2022 (2 years 10 months)

Promoted from Lead Keyholder to Assistant Manager, helping lead, train, and develop a nine-person team at one of the company's highest-performing locations and partnering with the Store Manager to achieve a 2.5% year-over-year increase in revenue.

Team Leadership Training Recruitment Onboarding Scheduling Performance Feedback Sales Analysis Inventory Management Cash Handling Loss Prevention Visual Merchandising Customer Service

Store Manager

Cozy Cottage

Jun 2015 - May 2019 (3 years 11 months)

Directed daily operations across multiple retail locations and led teams of up to 30 employees, managing recruiting, onboarding, scheduling, payroll, training, and performance evaluations.

Operations Management Team Leadership Recruitment Onboarding Scheduling Payroll Training Performance Evaluation Sales Monitoring Expense Management Forecasting Process Improvement Training Program Design

Senior Merchandising Manager

Victoria's Secret

Apr 2013 - Jun 2015 (2 years 2 months)

Maintained company brand, visual merchandising, and operational standards across product categories, leading visual updates and coaching employees on customer service and sales performance.