Open to opportunities

Lozan Tonelli

@lozantonelli

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Results-driven HR and operations leader with 15 years of experience.

United States

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What I'm looking for

I am looking for a remote leadership role that fosters growth and innovation.

I am a strategic HR and operations leader with over 15 years of progressive experience in human resources, operations, and program management. My career has been defined by my ability to align people strategies with business goals in fast-paced, multi-state environments. I have a proven track record of building high-performing teams, driving operational efficiency, and executing strategic programs that fuel growth.

In my current role as Senior Employee Relations Manager at Confie, I developed and managed departmental budgets to ensure resource alignment with HR strategic objectives. I spearheaded the design and launch of a scalable Employee Relations system, leading implementation and training across nationwide teams. My analytical skills have allowed me to develop targeted training and engagement strategies, directly improving retention and compliance.

I am seeking a remote leadership role in HR, Program Management, or Operations where I can leverage my expertise in performance management, organizational development, and HR compliance to make a significant impact.

Experience

Work history, roles, and key accomplishments

Current

Senior Employee Relations Manager

Current

Confie

May 2019 - Present (6 years 1 month)

Developed and managed departmental budgets to ensure resource alignment with HR strategic objectives. Spearheaded the design and launch of a scalable Employee Relations system (CaseIQ), leading implementation, training, and change management across nationwide teams.

Budget Management Employee Relations CaseIQ Change Management Risk Mitigation Compliance Team Leadership Workforce Planning

Human Resources Manager

Madaluxe Group

Feb 2018 - Present (7 years 4 months)

Created and monitored HR department budgets to support company initiatives and cost-control efforts. Drove HR transformation through the implementation of new HR policies, procedures, and an updated employee handbook.

HR Policies Employee Handbook Succession Planning Recruiting Benefits Administration

Human Resources Manager

Smile Brands

May 2017 - Present (8 years 1 month)

Created field-level HR training and toolkits for district leaders, standardizing employee experience across 50+ locations. Consulted with senior management on employee development, performance issues, and compliance matters.

HR Training Employee Development Performance Management Compliance Turnover Reduction Onboarding Workforce Planning

Human Resources Manager / Coordinator / File Clerk

Quiksilver, Inc.

Nov 2011 - Present (13 years 7 months)

Managed HR support for 50+ retail locations across North America, including recruiting, ER, and compliance training. Oversaw full-cycle recruitment for mid-to-senior level roles and implemented a new applicant tracking system.

Recruiting Employee Relations Compliance Applicant Tracking Systems Performance Management Succession Planning

Customer Service Manager

Auto One Warranty Specialists

Apr 2007 - Present (18 years 2 months)

Supervised a 9-person call center team with a focus on training, service metrics, and issue resolution. Implemented service improvements resulting in a 20% boost in customer satisfaction.

Training Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Bachelor of Science, Human Resources Management

Obtained a Bachelor of Science in Business with a focus on Human Resources Management. The curriculum covered essential business principles and specialized HR practices.