Joseph Garza
@josephgarza
Healthcare customer service specialist focused on member advocacy and escalation resolution.
United StatesWhat I'm looking for
I am a healthcare customer service professional with over 11 years of experience in patient advocacy, escalation resolution, and healthcare systems navigation. I consistently de-escalate complex situations, guide care coordination, and maintain 100% accuracy in documentation and compliance.
My background spans roles in home health authorization, medical scheduling leadership, travel coordination, and clinical care in military hospital settings, where I trained staff, resolved operational backlogs, and supported cross-functional teams. I am proficient with EMR systems and multiple integrated service tools to streamline authorization and member workflows.
I bring a results-driven, empathetic approach to member relations and team development, with demonstrated successes in process improvement, quality assurance, and mentoring colleagues to improve service delivery and member satisfaction.
Experience
Work history, roles, and key accomplishments
UNHome Health Authorization Specialist
UnitedHealthcare
Jul 2024 - Present (1 year 3 months)
Serve as primary liaison resolving complex member issues and authorizations, maintaining 100% accuracy in demographics, insurance verification, and compliance while guiding home health departments enterprise-wide.
Medical Scheduler Specialist
QTC
Dec 2023 - Jul 2024 (7 months)
Led scheduling team through transitions, resolved escalations for military members and families, and streamlined appointment coordination to improve resource utilization and member satisfaction.
Patient Travel Coordinator
United States Naval Hospital
Aug 2016 - Jul 2017 (11 months)
Coordinated complex member travel cases and provider liaisons, cleared a two-year backlog by completing 50–80 high-priority cases and implemented quality improvements to raise satisfaction scores.
Travel Coordinator
Defense Travel System
Mar 2014 - Sep 2016 (2 years 6 months)
Managed provider relations and complex coordination workflows for member travel and benefits, building strategic provider partnerships and optimizing service delivery processes.
Hospital Corpsman
United States Naval Hospital
Jul 2013 - Jul 2016 (3 years)
Provided direct clinical care and education to 3,200+ patients and families, supported medical teams during operations, and earned multiple recognitions for service excellence.
Education
Degrees, certifications, and relevant coursework
Joseph hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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