Marcelo Moraga

I am a Supply Chain and Operations professional with 5+ years of experience across supply chain operations, logistics coordination, customer success, data analysis, process improvement, strategic planning, forecasting, and stakeholder management.

My career has evolved from data analysis and research into customer success and ultimately supply chain operations, giving me a broad perspective on how data, processes, people, and customer requirements come together to drive business results.

In my most recent role at Cisco/Accenture, I supported enterprise customers and executive stakeholders across finance, healthcare, government, retail, technology, and US national defense. I coordinated cross-functional teams across planning, manufacturing, sales operations, logistics, and customer support to help ensure customer commitments and service-level agreements were delivered.

I have managed high-priority customer escalations involving multiple global teams, driving timely resolutions while maintaining customer confidence and satisfaction. I also designed and implemented standardized global operational processes that improved consistency while accommodating customer requirements, contractual obligations, and compliance. My work earned recognition from Cisco leadership for exceptional customer partnership, trusted stakeholder management, and consistent delivery across strategic enterprise accounts.

Previously, I worked in Ad Engagement Management and Customer Success, managing customer engagement initiatives, analyzing customer behavior and campaign performance, and collaborating with marketing and product teams to improve customer experience and support data-driven decisions.

I am passionate about solving complex operational problems, improving processes, and using data to make better decisions. My professional interests include Supply Chain Management, Operations Excellence, Logistics, Strategic Planning, Forecasting, Business Analytics, Process Optimization, Customer Success, and technology-driven transformation and have developed additional skills in Microsoft Office, Salesforce, Python Data Analysis, and Power BI.

I bring a detail-oriented, analytical, and collaborative approach to my work, with a strong focus on continuous improvement. I enjoy environments where complexity and cross-functional collaboration create opportunities to build better processes, solve meaningful problems, and deliver measurable value to customers and the business.