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Azael ChaconAC
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Azael Chacon

@azaelchacon

Operations & Logistics professional | Project Coordination | Process Improvement | Healthcare Operations | Remote | 5+ years of experience

Panama
Message

What I'm looking for

I’m looking for a remote full-time role in Operations, Logistics, Project Coordination, Business Operations, or Process Improvement. I want to coordinate workflows, resolve issues, improve processes, and work cross-functionally. I value ownership, clear communication, accountability, and opportunities to grow in operations and project management.

I’m an operations and logistics professional with 4+ years of experience supporting fast-paced, high-volume environments across operations, logistics, coordination, and customer-facing processes. In my current role at Accenture, I support healthcare operations for the MassHealth account, coordinating logistics-related activities, managing time-sensitive requests, maintaining accurate documentation, working with multiple stakeholders, and following issues through to resolution and closure.

Throughout my career, I’ve developed strong skills in operational coordination, process management, issue resolution, documentation, stakeholder communication, prioritization, and remote collaboration. I’m comfortable managing multiple priorities while maintaining accuracy and ensuring that tasks and requests move forward efficiently.

I’m particularly interested in Operations, Logistics, Project Coordination, Business Operations, Customer Operations, Process Improvement, and Supply Chain roles. I enjoy identifying bottlenecks, improving workflows, creating structure around processes, and helping teams operate more efficiently.

I’m looking for a remote opportunity where I can take ownership, contribute to meaningful operational improvements, and continue growing into broader operations and project management responsibilities.

Experience

Work history, roles, and key accomplishments

Accenture logoAC
Current

Logistics Services Representative II

May 2023 - Present (3 years 4 months)

Coordinate multiple active cases simultaneously while managing transportation logistics, appointment scheduling, documentation, and customer communications under strict service level agreements. Manage a high-volume workload of more than seventy customer cases per day while maintaining quality and productivity standards.

Education

Degrees, certifications, and relevant coursework

Universidad Tecnológica de Panamá logoUP

Universidad Tecnológica de Panamá

Bachelor's degree, Marketing and International Business

Bachelor's degree in Marketing and International Business from Universidad Tecnológica de Panamá, completed in 2021.

Universidad Tecnológica de Panamá logoUP

Universidad Tecnológica de Panamá

Technical Degree, Sales Management

Technical Degree in Sales Management from Universidad Tecnológica de Panamá, completed in 2020.

Universidad Nacional de Costa Rica logoUR

Universidad Nacional de Costa Rica

CCNA Modules 1–4, Networking

Completed CCNA Modules 1–4 at Universidad Nacional de Costa Rica in 2011.

LC

Liceo Académico Cairo

High School Diploma, General Studies

High School Diploma from Liceo Académico Cairo, completed in 2009.

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