At Hewlett Packard Enterprise (HPE), I supported order acceptance and compliance for customer and service orders, including US Per Event orders. I reviewed documentation, tracked open requests, resolved issues within scope, and escalated cases that needed higher-level review.
I also prepared operational and audit reports, maintained supporting documentation, and provided subject-matter support to regional teams. Earlier, at Teleperformance and Western Union, I monitored service quality and compliance and prepared performance reports. In my freelance client-support work, I clarify requirements, prioritize requests, and keep clients updated.
