Glory Fernández

I’m an operations professional with 5+ years of combined experience across operations, procurement support, and customer service, including 3+ years in procurement and P2P operations. My experience includes invoice and purchase order issue resolution, contract review, supplier coordination, reporting and data validation, SLA/KPI monitoring, quality assurance, and process improvement.

In procurement operations, I’ve investigated pricing, receipt, delivery, invoice, and PO discrepancies, coordinating with suppliers and cross-functional teams to identify root causes and drive issues to resolution. I’ve also managed ticket queues and escalations, monitored SLAs and backlogs, reconciled and validated operational data, supported purchase order and requisition processes, and worked across ERP and support systems including SAP, QAD, Excel, Salesforce, Zendesk, and Freshdesk.

My experience also includes onboarding and training new team members, monitoring performance and service metrics, creating SOPs and process documentation, and preparing reports and operational updates for clients. After being promoted to a senior support role during a challenging team transition, I took ownership of training and day-to-day operational support while continuing my regular workload; within the following months, the team recovered its service metrics and reached its strongest performance under the team lead at the time.

I’m interested in remote roles across Operations, Procurement/P2P Operations, Client Operations, and Process or Project Coordination where I can bring strong operational judgment, attention to detail, stakeholder coordination, and a consistent focus on getting issues resolved accurately and on time.