William Orao
@williamorao
I drive quality and data analysis, improving accuracy, efficiency, and user experience.
KenyaWhat I'm looking for
I’m a versatile professional with over 6 years of experience excelling in data management, quality assurance, and customer support. I’m adept at maintaining meticulous production standards and managing diverse teams to achieve unparalleled quality. I focus on driving efficiency, accuracy, and security across diverse workstreams.
As a Quality Assurance Specialist and Team Leader, I implemented a clear overall quality strategy with scalable processes to monitor decision accuracy and improve user experience. I ensured team audits consistently scored above 95% with a rejection rate of below 2%, while managing and mentoring a team for diverse workflows and global stakeholders. I also delivered just-in-time training to analysts on content policies and assessed and prioritized quality issues.
I combine quality work with data and technology: I developed computer vision algorithms through photo and video annotation and object tracking, and I conducted data enrichment to validate data accuracy and consistency. Previously, I provided IT support and assisted with network setup, configuration, and computer servicing, building a strong foundation for reliable, accurate operations.
Experience
Work history, roles, and key accomplishments
Rider and Battery Operator
Greenwheels
Apr 2022 - Present (4 years 2 months)
Monitored battery cells by measuring current, voltage, and temperature; balanced cells and calculated SOH/SOC to support safe charging and discharging. Controlled charging/discharging and protected cells to maintain production standards.
Quality Assurance Specialist
Samasource
Oct 2018 - Present (7 years 8 months)
Implemented scalable quality strategies to monitor decision accuracy and improve user experience, keeping team audits above 95% and rejection rate below 2%. Managed and mentored a team across diverse workflows, delivering just-in-time training and driving defect-reduction recommendations.
Agent and Reviewer
Sama
Nov 2017 - Sep 2018 (10 months)
Maintained data work requirements using established data program techniques while consistently exceeding quality thresholds. Developed computer vision algorithms through photo/video annotation and object tracking, and performed data enrichment with validation and feedback.
BPO Agent
Adept Technologies
Jan 2016 - Oct 2017 (1 year 9 months)
Assisted with creating network cables and provided IT support, including network configuration and computer servicing. Conducted data enrichment and research to validate accuracy, and supported client relationships through team-building activities.
IT Support Staff
National Health Insurance Fund (NHIF)
Oct 2015 - Dec 2015 (2 months)
Assisted with network setup and configuration and performed computer servicing to maintain reliable operations. Installed and configured hardware/software and monitored computer systems and networks.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Diploma in Information Technology, Information Technology
Completed a Diploma in Information Technology at Jomo Kenyatta University of Agriculture and Technology.
Sama School – Xavier Project
Certificate of Digital Literacy and Web Research, Digital Literacy and Web Research
Completed a Certificate in Digital Literacy and Web Research through Sama School – Xavier Project.
Availability
Location
KenyaAuthorized to work in
Job categories
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