Joyce Mumbi
@joycemumbi1
I am a customer-service professional focused on quality assurance and efficient customer solutions.
KenyaWhat I'm looking for
I am a goal-oriented customer service and quality assurance professional with experience as a Quality Analyst and contact center agent. I review recorded calls, coach teams, flag compliance risks, and improve customer experience through data-driven feedback.
Previously I handled inbound customer support, troubleshooting, order and payment processing, escalations, and detailed call documentation to resolve issues quickly.
I have volunteered as treasurer for Street Talent Africa, improving financial processes and ensuring timely payments for successful events. I bring strong active listening, attention to detail, Microsoft Office proficiency, and a collaborative, solution-focused mindset.
Experience
Work history, roles, and key accomplishments
Treasurer
Street Talent Africa
Apr 2021 - Dec 2021 (8 months)
Recorded weekly purchases and sales, managed payments, and maintained financial controls to ensure smooth event operations and timely vendor settlement.
Education
Degrees, certifications, and relevant coursework
Filamujuani Academy
Certificate in Film Production, Film Production
2021 - 2022
Completed a Certificate in Film Production at Filamujuani Academy from November 2021 to January 2022.
State House Girls’ High School
Kenya Certificate of Secondary Education, Secondary Education
2014 - 2017
Obtained Kenya Certificate of Secondary Education at State House Girls’ High School from February 2014 to November 2017.
GKGeneration Programme Kenya
Certificate in Digital Customer Service, Digital Customer Service
2022 -
Completed a Certificate in Digital Customer Service through Generation Programme Kenya in early 2022.
Central Training College
Certificate in Computer Software Applications, Computer Software Applications
2018 -
Completed a Certificate in Computer Software Applications at Central Training College in early 2018.
Life Safety Training Centre
Certificate in Basic Life Support, Basic Life Support
2021 -
Completed a Certificate in Basic Life Support at Life Safety Training Centre in September 2021.
Greenwood Academy
Kenya Certificate of Primary Education, Primary Education
2003 - 2013
Completed Kenya Certificate of Primary Education at Greenwood Academy from January 2003 to November 2013.
Availability
Location
KenyaAuthorized to work in
Job categories
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