BKBen Korir
@benkorir
Quality Analyst dedicated to enhancing team performance and productivity.
KenyaWhat I'm looking for
I am a Quality Analyst with extensive experience in analyzing agent performance and providing actionable feedback. My work at Samasource Kenya Limited has led to significant improvements in compliance scores and productivity through personalized development plans and targeted coaching strategies. I thrive on collaborating with team leaders to foster a culture of continuous improvement.
In my role as an Acting Trainer, I developed and delivered training programs that enhanced knowledge retention and employee performance metrics. I facilitated over 100 workshops, achieving high participant satisfaction and successfully onboarding numerous new employees. My commitment to adaptive learning techniques has resulted in improved completion rates and ongoing personal development for participants.
With a strong foundation in data processing and financial management from previous roles, I bring a comprehensive skill set that includes quality assurance, data analysis, and effective communication. I am passionate about leveraging my skills to drive team success and contribute to organizational goals.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Samasource Kenya Limited
Feb 2018 - Jan 2025 (6 years 11 months)
Analyzed work output of over 150 agents, providing actionable feedback that improved compliance scores by 20%. Developed personalized development plans for 75 team members, increasing productivity by 30%. Collaborated with Team Leaders to enhance team performance metrics and reduce error rates through targeted coaching.
Acting Trainer
Samasource Kenya Limited
Apr 2021 - Mar 2024 (2 years 11 months)
Developed and delivered training programs that improved knowledge retention by 40% and increased employee performance metrics by 30%. Facilitated over 100 workshops with a 95% satisfaction rating, successfully onboarding 900 new employees.
Associate
Samasource Kenya Limited
Jan 2015 - Jan 2018 (3 years)
Processed data work, resolving discrepancies and maintaining quality standards. Verified entered data and contributed to team efforts to meet quality thresholds.
Accounts Assistant
Texxen Construction Company Limited
Apr 2014 - May 2014 (1 month)
Assisted in managing financial data, ensuring timely deliveries and collections. Monitored accounts receivable and payable, and prepared month-end closing entries.
Education
Degrees, certifications, and relevant coursework
ICS College
Diploma, Information Technology
2018 - 2020
Completed a Diploma in Information Technology, focusing on various aspects of IT including software development, networking, and database management.
Uhuru High School-Kabiyet/YMCA Baptist
Kenya Certificate of Secondary Education, Secondary Education
2011 - 2013
Grade: Grade C
Achieved the Kenya Certificate of Secondary Education with a Grade C, demonstrating proficiency in various subjects and preparing for further education.
Muslim Primary School
Kenya Certificate of Primary Education, Primary Education
2001 - 2006
Grade: 325 Marks
Completed the Kenya Certificate of Primary Education with a total of 325 marks, laying the foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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