Brilliant User

Provided daily, weekly, and monthly quality information to key stakeholders, enabling informed decision-making. Engaged with stakeholders to gather feedback and integrate into quality improvement plans. Coordinated and participated in internal and external quality management system audits to guarantee product and quality specifications.

Created and maintained spreadsheets using Excel, verifying and updating account information in the company computer system. Performed data updates, compared source documents for accuracy, and maintained company records. Compiled statistical information for weekly reports and conducted data cleaning tasks to ensure productive workflow.

Demonstrated strong communication and time management skills to meet and exceed sales targets. Resolved customer issues with patience and professionalism, turning potential negative experiences into positive outcomes. Acted as a brand ambassador, representing the company with integrity and professionalism to foster trust and loyalty.

Completed an Associate's degree in Psychology, gaining foundational knowledge in psychological principles and research methods. Developed critical thinking and analytical skills applicable to various professional fields.

Obtained a certification as a Substance Abuse Counselor, focusing on the principles and practices of addiction counseling. Gained skills in client assessment, treatment planning, and intervention strategies.

Achieved an Advanced Data Proficiency Certification, demonstrating expertise in essential computer applications. Proficient in Microsoft Word, Excel, PowerPoint, and Google Suite for data management and presentation.

Completed an Industrial Engineering Certification, acquiring knowledge in optimizing complex processes and systems. Focused on improving efficiency, productivity, and quality in industrial settings.