Hezbon Otieno aola

Annotated images, videos, and text data using various tools like bounding boxes, polygons, and key points for tasks such as object detection, segmentation, and tracking. Performed quality assurance checks on annotations, reviewed data for accuracy and consistency, and organized annotated datasets for machine learning engineers.

Contacted clients regarding outstanding debts, negotiated payment plans, and ensured timely payments were made. Maintained customer payment records, prepared financial statements, and responded to customer queries via phone and SMS.

Conducted call evaluations to ensure compliance with quality standards and client requirements, identifying performance gaps and collaborating on improvement plans. Provided feedback and coaching to agents, analyzed customer interactions, and assisted in implementing quality assurance guidelines using tools like Avaya and Zendesk.

Responded to inbound customer calls, providing information, handling issues, and processing orders while maintaining a high level of customer satisfaction. Documented interactions accurately, educated customers on products, and achieved performance metrics including call handling time and first-call resolution.

Evaluated recorded and live customer calls based on predetermined criteria, providing constructive feedback to agents to improve performance and adherence to scripts and policies. Analyzed performance patterns, compiled reports for management, and ensured compliance with regulations and company policies.

Studied for an International Advanced Diploma focusing on Logistics and Transport. Coursework included advanced procurement, project management, strategic management, and fleet/freight management.