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Patrick Ngetich

@patrickngetich

Experienced Quality Analyst specializing in QA, data management, and process improvement for customer-focused operations.

Kenya
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What I'm looking for

I seek a role where I can drive QA and process improvements, mentor teams, and use data-driven insights to enhance delivery within a collaborative, customer-focused organization.

I am an experienced Quality Analyst with a strong background in customer service, data management, and quality control within multicultural teams. I have led QA enforcement, produced actionable performance reports, and driven process improvements to meet project KPIs.

At Samasource Kenya Ltd I analyzed agent outputs, identified training needs, and collaborated with operations to revise standards, producing daily, weekly, and monthly quality reports to inform stakeholders. I also performed seed data analysis to improve production efficiency and supported team skill development through coaching and feedback.

Previously I held roles in annotation, procurement, warehousing, and branch management, giving me broad operational insight and strong decision-making, communication, and project management skills. I bring a service-focused mindset and a track record of identifying gaps and implementing improvements that support delivery and customer goals.

Experience

Work history, roles, and key accomplishments

CL

Warehouse Clerk

Chai Trading Company Limited

Aug 2015 - Nov 2016 (1 year 3 months)

Maintained IN/OUT stock records, loaded shipping containers, performed repairs on damaged tea bags, and ensured warehouse cleanliness and maintenance.

KA

Procurement Clerk

Kenya Tea Development Agency

May 2014 - May 2015 (1 year)

Raised purchase orders, matched invoices to supporting documents, maintained filing systems, supported tender evaluation, and managed supplier inquiries to ensure timely deliveries.

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology logoJT

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Purchasing and Supplies Management

2008 - 2011

Completed a Bachelor of Science in Purchasing and Supplies Management focused on procurement and supply chain practices.

Jomo Kenyatta University of Agriculture and Technology logoJT

Jomo Kenyatta University of Agriculture and Technology

Diploma, Purchasing and Supplies Management

2005 - 2006

Completed a Diploma in Purchasing and Supplies Management covering procurement processes and tendering.

Jomo Kenyatta University of Agriculture and Technology logoJT

Jomo Kenyatta University of Agriculture and Technology

Certificate, Purchasing and Supplies Management

2005 - 2005

Completed a Certificate in Purchasing and Supplies Management providing foundational procurement knowledge.

Tech stack

Software and tools used professionally

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Patrick Ngetich - Quality Analyst - Samasource Kenya Ltd | Himalayas