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Sharon Njeri

@sharonnjeri

Account Manager at SamaSource Kenya Ltd who improved client satisfaction to 95% and contributed to annual sales targets exceeded by 20%.

Kenya

Message

At SamaSource Kenya Ltd, I managed key client relationships, from day-to-day communication and issue resolution to renewal negotiations and reporting. I built KPI tracking and reporting that gave clients and leadership real-time visibility into delivery, budgets, and contract performance, and helped lift client satisfaction to 95%.

As Team Leader at SamaSource Kenya Ltd, I redesigned team handoffs to cut delivery time by 15% and standardised workload planning to reduce operational costs by 10% without compromising service quality. Earlier, as a Quality Analyst at Sama AI, Nairobi, I created Excel templates to standardise reporting and cut audit turnaround time.

Experience

Work history, roles, and key accomplishments

Account Manager

SamaSource Kenya Ltd

Dec 2023 - Dec 2025 (2 years)

Owned full account relationships for key clients, from day-to-day communication and issue resolution to renewal negotiations and reporting. Built reporting cadence and KPI tracking, and contributed to sales targets exceeded by 20% annually.

Account Management Customer Retention Client Communication KPI Design Reporting Compliance Sales Support Expansions Root Cause Analysis Process Improvement

Team Leader

SamaSource Kenya Ltd

Dec 2021 - Nov 2023 (1 year 11 months)

Mapped team workflow end-to-end, redesigned handoffs to cut delivery time by 15%, and built performance dashboards in Excel. Standardised workload planning, reducing operational costs by 10%.

Process Mapping Workflow Redesign Excel Performance Dashboards KPI Tracking Resource Planning Cost Reduction Project Management

Quality Analyst

Sama AI

Aug 2019 - Nov 2021 (2 years 3 months)

Audited work against client and internal standards, built Excel templates to standardise reporting, and traced quality gaps to root causes. Designed corrective-action plans that improved reporting accuracy.

Quality Assurance Audit Excel Reporting Root Cause Analysis Corrective Action Planning Stakeholder Communication

Administrative Assistant

Al Gave Distributors Ltd

Sep 2016 - Jun 2018 (1 year 9 months)

Ran daily admin for a distribution business, coordinating vendors, tracking deliveries, and keeping documentation audit-ready. Maintained accurate cost and credit-control records for management decisions.

Administrative Support Vendor coordination Documentation Cost Control Credit Control Record keeping