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Ngqabutho Valentine Ndlovu User

@ngqabuthovalentinend

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Detail-oriented IT professional with expertise in technical support and data analysis.

Zimbabwe

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and allows me to leverage my technical skills to solve complex problems.

I am a highly organized IT professional with a strong background in technical support, data analysis, and database management. Currently pursuing a Bachelor of Science in IT, I have developed a robust skill set that includes mentoring junior team members, streamlining research processes, and providing comprehensive client reports. My commitment to enhancing organizational efficiency and customer satisfaction drives my work ethic.

In my recent role as a Help Desk Assistant, I successfully created detailed reports on help desk trends, which assisted management in making informed decisions. I have a proven track record of enhancing customer satisfaction through timely technical issue resolution and maintaining strong client relationships. My experience in various roles has equipped me with the ability to multitask effectively while delivering high-quality results under pressure.

Experience

Work history, roles, and key accomplishments

Current

Family Search Profiling

Current

GMS

Jul 2024 - Present (10 months)

Mentored junior team members in research techniques and streamlined processes by maintaining a comprehensive database. Provided detailed reports to clients with actionable recommendations based on data analysis.

Mentoring Database Management Data Analysis Research Techniques

Help Desk Assistant

Alpha Construction

Mar 2022 - Jan 2024 (1 year 10 months)

Created reports on help desk trends, enhanced customer satisfaction by resolving technical issues, and maintained knowledge of company products for accurate troubleshooting. Balanced multiple tasks while delivering high-quality results.

Technical Support Customer Service Troubleshooting Time Management

Receptionist

Progress College

Jan 2018 - Dec 2019 (1 year 11 months)

Provided clerical support, assisted with student registration, and managed correspondence. Coordinated student progress reports and maintained records efficiently.

Data Entry Communication Scheduling

Education

Degrees, certifications, and relevant coursework

Ensign College

Bachelor of Science, Information Technology

2021 - 2025

Pursuing a Bachelor of Science in IT, focusing on technical support and IT fundamentals. Coursework includes various aspects of IT and technical support.

Ensign College

Certificate, Information Technology

2024 - 2024

Completed a certificate in IT Fundamentals, with coursework in database design, cloud computing, Linux administration, and cybersecurity fundamentals.