TMTawanda Maroso
@tawandamaroso
Experienced ICT support specialist
ZimbabweWhat I'm looking for
I am a seasoned ICT professional with a strong background in software development, system administration, and technical support. With years of experience in ICT support environments, I possess a unique blend of skills that enable me to address immediate technical support needs and contribute to the development and enhancement of internal systems.
My expertise includes installing, configuring, diagnosing, repairing, and upgrading PC hardware, printers, and other ICT equipment to ensure optimal performance. I am also skilled in administering accounts and setting up privileges, with a strong understanding of change, release, incident, and problem management processes.
I have a proven track record of delivering high-quality results in fast-paced environments, with a strong ability to work under pressure, think critically, and communicate complex technical concepts effectively to non-technical stakeholders. I am a self-starter with unquestionable integrity, capable of working both independently and as part of a team.
Experience
Work history, roles, and key accomplishments
Business Application Support Engineer
Cimas Medical Aid Society
May 2021 - Present (4 years 6 months)
Led the implementation of CI/CD tools and provided expert helpdesk support. Championed business process automation using Microsoft Power Automate, enhancing operational efficiencies and user satisfaction.
Junior Systems Support & Developer
Premier Services Medical Investments
Jan 2018 - Jan 2019 (11 months)
Provided comprehensive helpdesk support and executed complex SQL queries for database maintenance. Involved in the development of web-based applications using modern frameworks, enhancing user experience and service delivery.
Education
Degrees, certifications, and relevant coursework
Scrum Alliance
Scrum Fundamentals Certificate, Project Management
2022 - 2022
Completed the Scrum Fundamentals Certificate, gaining knowledge in agile project management and Scrum methodologies.
ASTQB
ISTQB Software Testing Certificate, Software Testing
2022 - 2022
Earned the ISTQB Software Testing Certificate, demonstrating proficiency in software testing principles and practices.
Microsoft
Microsoft Azure Fundamentals Certificate, Cloud Computing
2021 - 2021
Achieved the Microsoft Azure Fundamentals Certificate, providing foundational knowledge of cloud services and Azure.
Microsoft
Microsoft Dynamics365 Fundamentals (CRM), CRM
2021 - 2021
Completed the Microsoft Dynamics365 Fundamentals (CRM) certification, gaining knowledge in customer relationship management solutions.
Microsoft
Microsoft Azure Developer Associate Certificate, Cloud Development
2021 - 2021
Obtained the Microsoft Azure Developer Associate Certificate, demonstrating skills in developing applications and services on Azure.
Microsoft
Microsoft Azure DevOps Engineer Expert, DevOps
2021 - 2021
Earned the Microsoft Azure DevOps Engineer Expert Certificate, showcasing expertise in DevOps practices and tools.
NTNational University of Science & Technology
Bachelor of Science Honors, Computer Science
2016 - 2020
Grade: 2:1
Completed a BSc Honors in Computer Science with a 2:1 classification, focusing on software development, system administration, and technical support.
National Foundation Certificate
National Foundation Certificate, Data Processing
2013 - 2013
Achieved a National Foundation Certificate in Electronic Data Processing, providing foundational knowledge in data processing techniques.
ITIL
ITIL 4 Foundation Certificate, IT Service Management
Achieved the ITIL 4 Foundation Certificate, providing a comprehensive understanding of IT service management best practices.
Project Management Institute
PMP Certificate, Project Management
Obtained the PMP (Project Management Professional) Certificate, demonstrating knowledge and experience in project management principles.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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