Open to opportunities

Kristy Jones

@kristyjones

Message

Customer-focused call agent driving resolution, retention, and efficient appointment setting.

Belize

Message

What I'm looking for

I seek a customer-focused role where I can use my call-handling, appointment-setting, and retention skills to drive satisfaction and contribute to a collaborative team with opportunities for growth.

I am a dedicated call agent with a proven track record in customer interactions, conflict resolution, and retention. I consistently deliver empathetic communication and maintain accurate records to support service continuity and data integrity.

Across roles at AristonMarketing, RCCBPO, and StaffPro, I balanced high call volumes while preserving quality, meeting quotas, and achieving targeted call resolution times. I set appointments, informed potential customers about promotions, and supported sales teams to drive conversions.

I bring strong teamwork, time management, and leadership potential, adhering to company guidelines and maintaining composure under pressure. My background emphasizes preventing cancellations and preserving customer loyalty through attentive service.

I am motivated by measurable results, continuous improvement, and opportunities to contribute to customer satisfaction and organizational goals through reliable, proactive service.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

StaffPro

Jan 2024 - Present (1 year 11 months)

Set appointments with prospects and sales staff, prioritized tasks to meet daily call quotas, and communicated promotions to drive interest and schedule meetings.

Appointment Setting Lead Qualification Sales Support Prioritization Communication CRM English Spanish

Call Sales Agent

RCCBPO

Jan 2022 - Dec 2023 (1 year 11 months)

Maintained high call quality by following public relations protocols, met targeted resolution times, and retained customers through effective problem-solving and service.

Telemarketing Customer Retention Public Relations Problem Solving Teamwork Critical Thinking Time Management

Call Agent

AristonMarketing

Jan 2021 - Dec 2022 (1 year 11 months)

Built strong customer relationships via empathetic communication and active listening, maintained accurate interaction records, and handled high call volume to achieve positive feedback and satisfaction.