Marcy Meighan
@marcymeighan
Dynamic BPO professional with over 10 years in customer service.
What I'm looking for
I am a dynamic and results-driven BPO professional with over 10 years of experience in customer service, appointment setting, sales, lead generation, and team leadership. My career has been marked by a proven track record of exceeding performance metrics in high-volume environments, showcasing my ability to thrive under pressure and deliver exceptional results.
Throughout my career, I have honed my skills in remote work, training agents, and managing campaigns. I take pride in my ability to communicate effectively, both verbally and in writing, which has allowed me to build strong relationships with clients and colleagues alike. I am seeking a remote role where I can contribute to a thriving team, grow professionally, and continue to deliver consistent results.
Experience
Work history, roles, and key accomplishments
Sales & Appointment Setting Agent
Prospire BPO
Nov 2024 - Feb 2025 (3 months)
Achieved top performer status for appointment conversions on both Belize and Costa Rica teams. Managed a high volume of Medicare calls daily, successfully transferring 40-60 calls and later setting 20-30 appointments per day for the Oak Street campaign.
Lead Generation Agent
Northwest Builders and Renovations
Jan 2024 - Aug 2024 (7 months)
Generated qualified leads and set appointments for various home improvement and repair services. Contributed to the sales pipeline by connecting potential clients with service providers.
Customer Service Representative
Itel BPO
Nov 2023 - Mar 2024 (4 months)
Provided empathetic and efficient customer support, addressing inquiries and offering product information. Ensured high levels of customer satisfaction through effective communication and problem-solving.
Appointment Setter – Home Improvement Campaign
Prime Marketing
Aug 2023 - Dec 2023 (4 months)
Scheduled consultations for a range of home improvement services, including roofing, windows, doors, and remodeling. Played a key role in facilitating client engagement for sales teams.
Call Center Manager
1Titan BPO
Jan 2023 - Aug 2023 (7 months)
Oversaw daily call center operations, including supervising agents and administrative staff. Ensured the successful execution of campaigns and maintained operational efficiency.
Admin Assistant / Trainer / Supervisor
Cangelosi Solar Company
Apr 2020 - Nov 2022 (2 years 7 months)
Trained and led appointment setting agents, contributing to team development and performance. Managed recruiting processes and handled various administrative tasks to support operations.
Sales Agent – Final Expense & Medicare
SBGlobal
Feb 2019 - Mar 2020 (1 year 1 month)
Engaged in sales activities for final expense and Medicare products, working remotely. Achieved sales targets by effectively communicating product benefits to clients.
Sales Agent – Final Expense & Medicare
Global BPO
Jul 2019 - Dec 2019 (5 months)
Handled sales for final expense and Medicare products in a remote capacity. Focused on meeting and exceeding sales quotas through persuasive communication.
Admin Support & Client Services
Feinstein Group n Comp
Jan 2013 - Dec 2019 (6 years 11 months)
Provided administrative support and managed client services for the company. Ensured smooth operations and high client satisfaction through efficient handling of inquiries and tasks.
Sales Agent – Medicare Campaign
V-Tech BPO
Jan 2019 - Jun 2019 (5 months)
Worked as a sales agent on a Medicare campaign, operating remotely. Successfully converted leads into sales by providing comprehensive information and addressing client needs.
Customer Care Rep / Tech Support
Ready Call Center
Jan 2012 - Dec 2013 (1 year 11 months)
Served as a customer care representative and provided technical support to clients. Resolved customer issues and offered solutions for technical problems efficiently.
Receptionist
Dr. Reneau Private Clinic
Jan 2010 - Dec 2011 (1 year 11 months)
Managed front desk operations, including scheduling appointments and greeting patients. Ensured a welcoming environment and efficient patient flow within the clinic.
Special Needs Teacher
Private
Jan 2009 - Dec 2010 (1 year 11 months)
Developed and implemented individualized learning plans tailored for two young students. Provided personalized instruction and support to meet their specific educational needs.
Customer Service & Shelf Attendant
Simon Quan Store / Wellworth Store
Jan 2000 - Dec 2009 (9 years 11 months)
Provided customer service and managed shelf stocking and organization. Ensured a positive shopping experience for customers and maintained an orderly store environment.
Education
Degrees, certifications, and relevant coursework
Gwen Lizarraga High School
High School Diploma, General Studies
Completed high school education, focusing on general studies. Developed foundational academic skills and prepared for further education or professional roles.
Seward Park High School
High School Diploma, General Studies
Completed high school education in the USA, focusing on general studies. Further developed academic skills and prepared for future career opportunities.
St. Ignatius Primary School
Primary Education Certificate, General Studies
Completed primary school education, building foundational knowledge in various subjects. Developed essential literacy and numeracy skills.
Availability
Location
Authorized to work in
Job categories
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