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Marcy MeighanMM
Open to opportunities

Marcy Meighan

@marcymeighan

Dynamic BPO professional with over 10 years in customer service.

Belize
Message

What I'm looking for

I am looking for a remote role that fosters professional growth and teamwork.

I am a dynamic and results-driven BPO professional with over 10 years of experience in customer service, appointment setting, sales, lead generation, and team leadership. My career has been marked by a proven track record of exceeding performance metrics in high-volume environments, showcasing my ability to thrive under pressure and deliver exceptional results.

Throughout my career, I have honed my skills in remote work, training agents, and managing campaigns. I take pride in my ability to communicate effectively, both verbally and in writing, which has allowed me to build strong relationships with clients and colleagues alike. I am seeking a remote role where I can contribute to a thriving team, grow professionally, and continue to deliver consistent results.

Experience

Work history, roles, and key accomplishments

PB

Sales & Appointment Setting Agent

Prospire BPO

Nov 2024 - Feb 2025 (3 months)

Achieved top performer status for appointment conversions on both Belize and Costa Rica teams. Managed a high volume of Medicare calls daily, successfully transferring 40-60 calls and later setting 20-30 appointments per day for the Oak Street campaign.

NR

Lead Generation Agent

Northwest Builders and Renovations

Jan 2024 - Aug 2024 (7 months)

Generated qualified leads and set appointments for various home improvement and repair services. Contributed to the sales pipeline by connecting potential clients with service providers.

IB

Customer Service Representative

Itel BPO

Nov 2023 - Mar 2024 (4 months)

Provided empathetic and efficient customer support, addressing inquiries and offering product information. Ensured high levels of customer satisfaction through effective communication and problem-solving.

PM

Appointment Setter – Home Improvement Campaign

Prime Marketing

Aug 2023 - Dec 2023 (4 months)

Scheduled consultations for a range of home improvement services, including roofing, windows, doors, and remodeling. Played a key role in facilitating client engagement for sales teams.

SB

Sales Agent – Final Expense & Medicare

SBGlobal

Feb 2019 - Mar 2020 (1 year 1 month)

Engaged in sales activities for final expense and Medicare products, working remotely. Achieved sales targets by effectively communicating product benefits to clients.

GB

Sales Agent – Final Expense & Medicare

Global BPO

Jul 2019 - Dec 2019 (5 months)

Handled sales for final expense and Medicare products in a remote capacity. Focused on meeting and exceeding sales quotas through persuasive communication.

VB

Sales Agent – Medicare Campaign

V-Tech BPO

Jan 2019 - Jun 2019 (5 months)

Worked as a sales agent on a Medicare campaign, operating remotely. Successfully converted leads into sales by providing comprehensive information and addressing client needs.

RC

Customer Care Rep / Tech Support

Ready Call Center

Jan 2012 - Dec 2013 (1 year 11 months)

Served as a customer care representative and provided technical support to clients. Resolved customer issues and offered solutions for technical problems efficiently.

PR

Special Needs Teacher

Private

Jan 2009 - Dec 2010 (1 year 11 months)

Developed and implemented individualized learning plans tailored for two young students. Provided personalized instruction and support to meet their specific educational needs.

Education

Degrees, certifications, and relevant coursework

GS

Gwen Lizarraga High School

High School Diploma, General Studies

Completed high school education, focusing on general studies. Developed foundational academic skills and prepared for further education or professional roles.

SS

Seward Park High School

High School Diploma, General Studies

Completed high school education in the USA, focusing on general studies. Further developed academic skills and prepared for future career opportunities.

SS

St. Ignatius Primary School

Primary Education Certificate, General Studies

Completed primary school education, building foundational knowledge in various subjects. Developed essential literacy and numeracy skills.

Tech stack

Software and tools used professionally

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Marcy Meighan - Sales & Appointment Setting Agent - Prospire BPO | Himalayas