Sharnelle Washington

Processed payroll cycles, managed new hires and changes, verified team payroll accuracy, and produced reports and analysis using Excel to support payroll operations.

Processed payroll for multiple healthcare facilities using ADP, reviewed and reconciled reports in Excel to ensure accuracy and compliance, and provided timely payroll support to facilities and employees.

Delivered phone and email support, conducted remote troubleshooting sessions to resolve software issues, and provided follow-up communications to ensure customer satisfaction.

Interacted with clients via phone to collect and enter mortgage information, coordinated transfers to loan officers, and conducted follow-ups to update and ensure client satisfaction.

Greeted and advised customers on products, processed purchases and cash transactions, and promoted services and promotions to drive sales and enhance customer experience.

Welcomed customers, managed phone inquiries and cash transactions, and coordinated customer notifications for license plate availability and service updates.

Performed pre-flight safety checks, assisted passengers during boarding, and delivered in-flight services including beverages, meals, and onboard sales to ensure passenger comfort and safety.

Completed an Associate's Degree in Patisserie and Baking, focusing on pastry techniques and baking fundamentals.