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Sharnelle Washington

@sharnellewashington

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Customer-support professional and payroll analyst skilled in ADP, Excel, and client-facing service.

United States

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What I'm looking for

I am seeking a role where I can apply payroll and customer support expertise, work in a collaborative, detail-focused team, and grow in payroll/HR responsibilities.

I am a detail-oriented payroll analyst and customer support professional with broad experience across healthcare payroll, software support, retail, and hospitality. I process payroll using ADP, perform Excel-based payroll analysis, and deliver responsive phone and email support to employees and facilities.

My background includes roles in customer service, troubleshooting, and front-line client interaction where I consistently ensured accurate transactions, smooth communication, and high satisfaction. I hold an Associate's Degree in Patisserie and Baking from Le Cordon Bleu and apply the same precision from culinary training to payroll and administrative tasks.

I take pride in accuracy, organization, and professional communication, and I bring proven experience verifying payroll data, managing new hires and changes, and resolving customer issues efficiently to support operational reliability.

Experience

Work history, roles, and key accomplishments

Payroll Analyst

Nexion Health

Jul 2024 - Apr 2025 (9 months)

Processed payroll cycles, managed new hires and changes, verified team payroll accuracy, and produced reports and analysis using Excel to support payroll operations.

ADP Payroll Processing Excel Reporting Employee Onboarding Customer Support Data Validation

Payroll Analyst

Nexion Health

Dec 2022 - Oct 2023 (10 months)

Processed payroll for multiple healthcare facilities using ADP, reviewed and reconciled reports in Excel to ensure accuracy and compliance, and provided timely payroll support to facilities and employees.

ADP Payroll Processing Excel Payroll Reconciliation Payroll Reporting Customer Support Compliance Data Analysis

Customer Support Specialist

Assembly Software

Mar 2021 - Dec 2022 (1 year 9 months)

Delivered phone and email support, conducted remote troubleshooting sessions to resolve software issues, and provided follow-up communications to ensure customer satisfaction.

Customer Support Phone Support Email Support Ticketing Technical Support Communication Problem Solving

Customer Service Representative

Meridian Home Mortgage

May 2019 - Mar 2021 (1 year 10 months)

Interacted with clients via phone to collect and enter mortgage information, coordinated transfers to loan officers, and conducted follow-ups to update and ensure client satisfaction.

Customer Service Client Communication Data Entry Customer Relations

Beauty Advisor

Ulta Beauty

Oct 2016 - Oct 2019 (3 years)

Greeted and advised customers on products, processed purchases and cash transactions, and promoted services and promotions to drive sales and enhance customer experience.

Retail Sales Customer Service Point of Sale Product Knowledge Merchandising Client Engagement

Receptionist

Antwerpen Hyundai Clarksville

Feb 2016 - Mar 2017 (1 year 1 month)

Welcomed customers, managed phone inquiries and cash transactions, and coordinated customer notifications for license plate availability and service updates.

Customer Service Phone Reception Communication Administrative Support

Flight Attendant

Omni Air International

Apr 2014 - Feb 2016 (1 year 10 months)

Performed pre-flight safety checks, assisted passengers during boarding, and delivered in-flight services including beverages, meals, and onboard sales to ensure passenger comfort and safety.

In Flight Service Customer Service Boarding Assistance Sales